Loan Processor-Commercial & Ag Emphasis

The Bank of New Glarus•New Glarus, WI

About The Position

The Loan Processor prepares complete documentation and provides system support for new and renewed commercial and agricultural loans. The role includes entering and maintaining loan data, checking report accuracy, preparing loan documents, and filing and perfecting the Bank’s collateral. The processor uses the Bank’s core loan system, loan documentation software, tickler tracking software, flood certification website, Credit Bureau provider, and UCC search resources. The position also responds to customer questions about loan balances, payoffs, payments, and loan requirements; supports lenders and the Loan Operations Manager; and follows up on incomplete loan-file items. The role handles loan administration and compliance-related work, including disclosures, collateral filings, FSA Guarantee documentation, Farmer Mac rate locks and loan-sale paperwork, Conterra payment reporting, and information for HMDA reporting. General administrative responsibilities include scanning and indexing files, correspondence, routine filing, and follow-up calls. The employee is expected to follow Bank policies and procedures, support regulatory compliance and CRA efforts, provide respectful and accessible customer service, promote Bank products when appropriate, and contribute to a positive and ethical work environment. This position has no supervisory responsibilities. Travel to other locations or areas may be required at times.

Requirements

Ability to prepare reports, general business correspondence, and daily task procedures as assigned.
Ability to communicate ideas effectively and respond to questions from peers, customers, staff, and the public.
Ability to perform arithmetic using whole numbers, fractions, and decimals.
Ability to complete rate disclosures, ratios, and percentages and create and interpret statistical information and graphs.
Ability to solve practical problems involving varied situations and interpret written, oral, diagrammed, or scheduled instructions.
Proficiency with a 10-key calculator and keyboarding; knowledge of personal computers and a wide array of software applications; working knowledge of LAN/WAN.
Demonstrated effective communication skills, cross-selling abilities, and a cheerful demeanor.
High school diploma/GED or three years of related experience or training is preferred.

Responsibilities

Establish and process new loans and renewals, enter loan data, prepare and send loan deferments, assist customers with loan payments, and provide other assigned support.
Review new and existing loan documentation for accuracy and completeness and ensure collateral paperwork is properly perfected, including timely UCC renewals and mortgage recordings.
Maintain knowledge of Bank loan policies and procedures and prepare required disclosures in accordance with regulatory requirements for content and timing.
Follow security, compliance, regulatory, internal-control, and other applicable policies, procedures, and laws; support safe and sound financial practices and the Bank’s CRA efforts.
Prepare loan documents, scan and index loan files in the Bank’s imaging software, perform administrative duties for lenders, and assist the Loan Operations Manager.
Complete documentation for FSA Guarantees; when loans are sold, lock rates with Farmer Mac on time and provide paperwork for the sale.
Complete monthly reporting of payments to Conterra for loans sold to Farmer Mac.
Track and monitor incomplete commercial and agricultural loan-file items and follow up to ensure completion.
Work with the HMDA and/or Compliance Officer to provide accurate information for quarterly tracking reports and the annual HMDA submission.
Provide general administrative support, including coordinating letters, filing loan documents and correspondence, and calling to follow up on missing supporting documents.
Complete work in accordance with established Bank policies and operating procedures.
When appropriate, identify customer needs, present relevant Bank products and services, explain their features and benefits, and ask for the business.
Treat customer inquiries, questions, and complaints respectfully and follow through; help maintain accessible, premium customer service.
Work cooperatively with customers, coworkers, and managers and maintain high ethical standards.