Loan Processing Specialist

Century Bank • Lucedale, MS

1h

About The Position

The Loan Processing Specialist will be responsible for scanning all necessary loan-related documents, ensuring accuracy by removing and replacing incorrect or outdated scanned documents, and transferring scanned documents between loan accounts as needed. This role also involves assisting with incoming customer calls, providing courteous and professional service, and responding to routine account and banking inquiries. Additionally, the specialist will help customers with basic requests and escalate more complex issues to the appropriate personnel.

Requirements

• Graduation from high school or equivalent GED.
• Must have excellent customer service skills and a great attitude.
• Great communication skills both verbal and written.
• Great organization and diligence with details is important.
• Ability to multi-task.

Nice To Haves

• 1-2 years of related experience preferred, but not required.

Responsibilities

• Scan all necessary documents relating to loans.
• Remove any incorrect/outdated scanned documents and replace with correct/updated documents.
• Move scanned documents to other loan-related accounts when needed.
• Assist with answering incoming customer calls and provides courteous, professional, and timely customer service, responding to routine account and banking-related inquiries.
• Assist customers with routine requests and directs more complex questions or issues to the appropriate department or employee for resolution.

What This Job Offers

• Career Level: Entry Level
• Education Level: High school or GED