Loan Processing Specialist

Century Bank • Lucedale, MS

5d • Onsite

About The Position

This role involves managing loan documentation, ensuring accuracy and proper placement of scanned documents. The specialist will also handle customer inquiries via phone, providing excellent customer service and directing complex issues to the appropriate personnel.

Requirements

• Graduation from high school or equivalent GED.
• Excellent customer service skills and a great attitude.
• Great communication skills both verbal and written.
• Great organization and diligence with details is important.
• Ability to multi-task.

Nice To Haves

• 1-2 years of related experience preferred, but not required.

Responsibilities

• Scan all necessary documents relating to loans.
• Remove incorrect/outdated scanned documents and replace with correct/updated documents.
• Move scanned documents to other loan-related accounts when needed.
• Assist with answering incoming customer calls and provide courteous, professional, and timely customer service.
• Respond to routine account and banking-related inquiries.
• Assist customers with routine requests and direct more complex questions or issues to the appropriate department or employee for resolution.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED