Loan Ops Support Specialist

Synovus Bank • Atlanta, GA

1d

About The Position

The Loan Operations Support Specialist provides administrative and operational support to Pinnacle’s loan processing and servicing teams. The role supports accurate handling of loan documentation, compliance and reporting requirements, and efficient workflows across the loan operations department. The specialist collaborates with internal teams to resolve issues, improve processes, and provide high-quality service to clients and stakeholders.

The position also includes responsibilities involving team performance management and development, employee relations coordination with Human Resources, risk awareness and reporting, client financial needs and referrals, and support for distinctive service delivery. The description notes that duties are general in nature and are not a comprehensive inventory of all responsibilities or qualifications.

Requirements

• Bachelor’s degree in Business Administration, Finance, or a related field.
• At least 10 years of experience in loan operations, banking, or a related field.
• Strong attention to detail and organizational skills.
• Excellent communication and interpersonal abilities.
• Proficiency with loan management software and Microsoft Office Suite.
• Ability to work collaboratively with internal and external stakeholders.

Nice To Haves

• Knowledge of loan documentation and regulatory requirements is preferred.

Responsibilities

• Assist with preparing, reviewing, and processing loan documentation for accuracy and completeness.
• Support compliance with internal policies and external regulatory requirements.
• Maintain and update loan records and databases.
• Generate and distribute operational reports as needed.
• Collaborate with underwriting, servicing, and other departments to facilitate workflow.
• Assist in identifying and implementing process improvements.
• Respond to internal and external inquiries regarding loan operations.
• Support audits and quality assurance initiatives.
• Provide administrative support to the loan operations team.
• Stay current with industry trends, technologies, and regulatory changes.
• Manage annual performance management and merit processes for direct and indirect reports, as applicable.
• Coach and develop team members and foster an engaged work environment.
• Work with Human Resources on employee relations, compensation, training, posting and filling vacancies, and other HR matters.
• Observe policies, procedures, laws, regulations, and risk limits relevant to the role, and report known or suspected violations to the appropriate Company authority promptly.
• Help meet clients’ business and personal financial needs and refer them to specialty areas such as Trust, Investments, Insurance, and Treasury Management, as appropriate.
• Assist other team members as needed to ensure delivery of distinctive service.
• Perform other related duties as required.

What This Job Offers

• Job Type: Full-time
• Career Level: Senior