Loan Operations Specialist I

Bank OZKOzark, AR
Onsite

About The Position

Bank OZK is seeking a Loan Operations Specialist I to perform a variety of daily back-office loan functions. This role involves assisting new and existing branch locations with daily transactions, maintenance, and other responsibilities in a professional and accurate manner, adhering to established policies and procedures. The position is part of a team that fosters careers within a nationally recognized industry leader in financial services, known for combining exceptional service with innovative technologies.

Requirements

  • High school diploma or equivalent
  • 1 year experience with computer skills, including Microsoft Word and Excel
  • Ability to work extended hours as needed
  • Computer skills including Microsoft Office Suite
  • Ability to handle confidential information professionally
  • Ability to learn and perform in a fast paced environment
  • Ability to calculate figures such as percentages, fractions and interest
  • Ability to multi task and adapt to change
  • Ability to work without close supervision
  • Excellent internal and external customer service skills
  • Good written and verbal communication skills
  • Ability to work well under pressure and with deadlines
  • Ability to adapt to repeated interruptions
  • Ability to work well with others in a team environment
  • Ability to respond to requests and demands professionally and promptly
  • Ability to learn and follow Bank policies and procedures
  • High attention to detail with exceptional organizational and time management skills

Responsibilities

  • General loan file maintenance, coupon requests and code changes
  • Book Secondary Market, New Start, CRA and Personal Loans
  • Set up payments via ACH and check by phone
  • Process requests for charge offs, repossessions and late fee waivers
  • Process loan loss/bankruptcy payments
  • Provide loan payoff quotes
  • Post incoming wires
  • File and/or scan documents
  • Support Loan Officers, Loan Assistance and other front line staff
  • Post loan payments by mail
  • Process credit verification requests
  • Process returned mail
  • Process returned checks
  • Review all work from previous day for accuracy
  • Maintain good punctuality and attendance at work

Benefits

  • Generous PTO
  • 401(k) matching
  • Health insurance
  • Dental insurance
  • Vision insurance
  • Pet insurance
  • Special perks and discounts
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