Loan Operations Representative

New Hampshire Mutual Bancorp•Concord, NH

11d•$22 - $26•Onsite

About The Position

The Merrimack is seeking a full-time Loan Operations Representative to join their team at the Foundry office in Concord, NH. This role will support accurate, timely, and service-focused loan servicing for New Hampshire Mutual Bancorp and its affiliate organizations, including The Merrimack, MVSB, and Savings Bank of Walpole. The position is full-time, Monday-Friday, 8:00 AM to 5:00 PM, and is classified as non-exempt, payable bi-weekly on Fridays. The pay range is $22.00 to $26.00 per hour, negotiable based on experience.

Requirements

1–3 years of related experience and/or training, or an equivalent combination of education and experience
Working knowledge of loan servicing processes, operational controls, and related loan regulations
Strong customer service, communication, and follow-through skills
Analytical thinking and problem-solving skills with strong attention to detail
Experience using Microsoft Office products and core operating systems

Nice To Haves

Escrow servicing knowledge a plus
Jack Henry Silverlake experience preferred

Responsibilities

Provide accurate and timely support for residential, consumer, and commercial loan servicing, with a heavy focus on escrow
Review new loans for escrow, process escrow only payments, complete escrow disbursements, track real estate tax billed amounts and insurance coverages, and complete escrow related loan maintenance, to include escrow analysis
Deliver quality service to internal and external customers by responding professionally and following established procedures
Review loan escrow statements, notices, and imaged loan documents as needed
Process PMI-related activity and make recommendations for cancellation of coverage when appropriate