Loan Operations Representative

New Hampshire Mutual Bancorp•Concord, NH

8d•$22 - $26•Onsite

About The Position

The Merrimack is looking for a detail-oriented and service-focused Loan Operations Representative to join our talented team at our Foundry office in Concord, NH. In this role, you’ll play an important part in supporting smooth, accurate loan operations across New Hampshire Mutual Bancorp and its affiliate banks, including The Merrimack, MVSB, and Savings Bank of Walpole (SBW).

Requirements

At least two years of related experience and/or training, or an equivalent combination of education and experience
Strong customer service and communication skills, with the ability to communicate clearly both verbally and in writing
Proficiency with personal computers and Microsoft Office products
Working knowledge of applicable loan regulations
Analytical problem-solving skills and attention to detail
Experience working with core operating systems required
Reliable, independent means of transportation

Nice To Haves

Jack Henry Silverlake experience preferred

Responsibilities

Respond to a variety of inquiries by phone and email, providing helpful and timely support
Deliver quality service to internal and external customers by providing accurate responses and following established service and complaint-resolution procedures
Assist with servicing loans throughout the loan lifecycle, from opening through closing
Process payments to private mortgage insurance (PMI) companies and review loans with PMI to recommend cancellation of coverage when appropriate
Complete periodic reviews of loan collateral to help ensure appropriate holds are in place
Track motor vehicle titles, UCC filings, and recorded mortgages to help ensure liens are perfected, and complete related core system maintenance
Review loan billing statements and notices for accuracy and completeness as needed
Support quality control reviews of imaged loan documents to help maintain accurate records