Loan Operations Specialist

CENTRAL BANCOMPANY, INC. • Jefferson City, MO

20h • Onsite

About The Position

The Loan Operations Specialist plays a vital role in supporting the daily operations of our financial institution. This position is responsible for efficiently handling loan documentation, customer service, account management, and administrative tasks while maintaining a high standard of accuracy and professionalism.

Requirements

• High school diploma or equivalent required
• Strong organizational and time management skills.
• Excellent communication and customer service abilities.
• Attention to detail and ability to handle confidential information

Nice To Haves

• Prior experience in banking, lending, or financial services is highly desirable.
• Proficiency in computer systems, especially Accu and Encore platforms, is preferred.

Responsibilities

• Answer incoming phone calls, direct inquiries to appropriate departments, and provide prompt, courteous assistance to clients and team members.
• Assist customers with general inquiries, account information, and support needs, delivering a superior client experience.
• Run financial transactions using the Encore platform, maintaining accuracy.
• Assist with the management of the floorplan program, including monitoring inventory, processing advances, and ensuring program compliance.
• Process loan advances in accordance with established procedures and timelines.
• Process returned mail to update customer records and maintain accurate contact information.
• Assist in the daily opening, sorting, and distributing of mail.
• Perform other duties as assigned by management to support departmental and organizational goals.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED