Senior Loan Operations Representative

Clintonsavings•Clinton, MA

13d•Hybrid

About The Position

The Senior Loan Operations Representative performs duties related to the servicing of residential, consumer, and commercial loans including, but not limited to: book, review, and maintain loans, prepare and process loan payoff requests, prepare discharge documents, monitor and track hazard insurance renewals and cancellations, utilize third-party systems to update tax data and process real estate tax payments, review accounts for termination of Private Mortgage Insurance (PMI), process loan and GL transactions, research & resolve servicing issues.

Requirements

Associate’s degree or equivalent relevant work experience.
At least two years of loan servicing experience.
Strong attention to detail and organizational skills.
The individual must be able to successfully multi-task and have the ability to set priorities.
Strong computer skills are essential with the ability to manage multiple monitors and applications simultaneously.
Strong oral and written communication skills in both internal and external interactions.
Demonstrated sound judgment, problem resolution, and decision making with minimal supervision.
Proven ability to effectively work in a team environment.

Nice To Haves

Industry and regulatory knowledge of various residential, consumer and commercial products and policies is desirable.

Responsibilities

Responsible for the prompt and accurate processing of financial transactions, including but not limited to: real estate taxes, fees, all escrow transactions, and loan payments.
Reviews various reports to determine escrow disbursement for property taxes, PMI, hazard and flood insurance.
Reviews monthly report for termination of PMI. Responds to borrower requests for cancellation and processes accordingly.
Monitors and updates collateral and UCCs.
Maintains insurance tracking report for force-placed hazard and flood insurance.
Processes cancellation of force-placed hazard and flood insurance with third- party service providers in accordance with regulatory requirements.
Process various file maintenance on appropriate system accurately and timely. File supporting documentation according to department procedure and/or regulatory requirements.
Performs all related responsibilities of loan payoffs and discharges including, but not limited to: payoff quotes, letters to attorneys and customers, process payoff transaction, prepare discharge documentation, and review of closed file ensuring compliance with standards and regulations.