Loan Operations Manager

Maine State Housing Authority•Augusta, ME

8h•Hybrid

About The Position

The Loan Operations Manager oversees the financial servicing, loan purchasing, and regulatory functions of MaineHousing’s loan portfolios. This position ensures that the loan portfolios follow federal, state, and Mortgage Insurer/Guarantor requirements, program policies, and that financial functions are handled in accordance with bond requirements and accounting standards. The Loan Operations Manager also conducts risk assessments and compliance reviews and is responsible for vendor management and procurements in the Loan Administration area.

Requirements

Education and a minimum of four years of financial and regulatory compliance experience in mortgage banking and/or real estate office or a combination of education and experience preferred.
Ability to effectively lead and supervise others.
Experience with financial reconciliation and report preparation.
Working knowledge of loan instruments and servicing regulations.
Knowledge of Consumer Financial Protection Bureau (CFPB) requirements.
Knowledge of federal and state residential loan servicing compliance requirements.
Knowledge of various governmental and private mortgage insurer servicing requirements.
Strong analytical and financial reconciliation skills.
Excellent written and oral communication skills; including formal report writing.
Ability to work collaboratively and effectively as a team member.
Ability to multi-task and demonstrate strong problem solving and decision-making skills.
Ability to complete detailed research and pay critical attention to detail.
Excellent problem-solving and conflict resolution skills.

Responsibilities

Supervise, coach, and develop staff, providing guidance and resolving problem situations.
Manage the loan purchasing and financial reporting functions of the residential loan portfolio(s).
Manage the loan origination, loan servicing, and financial reporting requirements of the multi-family loan portfolio.
Oversee financial aspects of defaulted loan portfolio including the processing of expenditures, mortgage insurance claims, hazard insurance claims, and receipt of loan payments.
Ensure compliance with various Federal and State regulatory and legal requirements, MaineHousing policies and procedures, and mortgage insurance/guarantor guidelines.
Oversee and coordinate regulatory audits conducted by Federal and State regulatory agencies, mortgage insurance companies, or government guarantors.
Manage internal examinations and compliance reviews of Loan Servicers.
Manage customer and partner relations, communicating directly with customers, consumer advocacy groups, governmental agencies, etc.
Develop, coordinate and conduct training programs for staff and external servicing partners related to all loan servicing requirements.
Manage the development and routine maintenance of procedural manuals and processing guides.
Serve as the system administrator of loan servicing platforms and member of the data governance committee.
Develop and maintain procedures manual.
Other duties as assigned.