Loan Operations Manager

BANK OF MARIN•Rancho Cordova, CA

21h•Onsite

About The Position

The Loan Operations Manager is responsible for overseeing all loan servicing, post-closing, and operational support functions for the Bank’s consumer and commercial loan portfolios. This role ensures loans are accurately boarded, maintained, and serviced in accordance with internal policy and procedures, accounting standards, and applicable state and federal regulations. The position provides leadership to loan operations staff, maintains strong internal controls, and supports regulatory exams, audits, and portfolio risk management.

Requirements

Understanding of loan documentation, banking system functionality and loan servicing department policies and procedures.
Excellent customer service skills.
Excellent communication skills.
Good organizational and analytical skills.
High level of detail orientation.

Responsibilities

Manage the performance of department staff, including training, coaching and disciplinary matters.
Establish clear workflows, performance expectations, and accountability standards.
Oversee all loan servicing activities, including payment processing, payoffs, loan advances, escrow administration, non accrual loans, charge offs, and OREO accounts.
Oversee the monitoring of insurance requirements for flood, property and general liability insurance.
Oversee Loan Boarding Supervisor who is responsible for ensuring accurate loan boarding, system maintenance, and verification of loan terms, balances, rates, and payment schedules.
Supervise post closing functions to ensure mortgages, deeds of trust, UCCs, and other security documents are accurate, properly recorded, and tracked.
Reviews various daily system reports in connection with activities performed in the Loan Operations area as required. Researches, identifies and resolves any errors or issues.
Maintain working expertise in the Bank’s loan servicing and core systems and coordinate with vendors and internal IT resources to enhance system functionality.
Assists with daily loan control and other general ledger balancing activities.
Resolves out of proof balances and other issues.
Oversee any implementation of new integrations and systems in the loan operations area.
Assists with creation of training materials and training of employees for implementation of new or existing systems, processes and procedures, as needed.
Provides back-up support to the loan boarding and loan servicing teams as needed.