Loan Operations Manager
About The Position
Responsible for the overall performance of the loan operations functions within the bank by ensuring the Loan Operations team delivers timely, professional and accurate service while meeting appropriate service level agreements. Facilitate implementation of products/services that affect loan operations by participating in projects through the Project Management Office and working with other affected business lines to ensure success. Manages, directs, coordinates and supervises all aspects of the Loan Operations team; seeking efficiencies and implementing scalable solutions. Works closely with business partners to implement solutions. Player/coach role that completes quality assurance reviews of complex loan transactions. Ensure own work and the work of the Loan Operations team are in compliance with applicable laws, regulations, policies, and guidelines.
Requirements
- Bachelor’s Degree or equivalent related and progressive experience
- 5- 8 years of experience in loan operations
- At least 2 years of supervision of others
Nice To Haves
- 8- 12 years of experience in loan operations
- Experience in FISERV
- Experience in LaserPro
- Experience in supervision of others
Responsibilities
- Optimize team talents by providing leadership and coaching to individuals by establishing clear goals, championing the culture, determining staffing needs, recruiting, hiring and onboarding talent, investing in team member growth through coaching and development plans, and managing employee performance issues.
- Oversee the functionality of the Loan Operations department to ensure timely and accurate completion of servicing, booking, documenting, reporting and quality assurance reviews. Monitor system maintenance and provide production support. Analyze quality and exception trends to determine root cause. Achieve satisfactory audits and compliance reviews by ensuring ongoing compliance with Federal and State regulatory guidelines and adherence to established policies and procedures. Implement departmental process improvements and/or cost savings. Establish and manage department priorities and team workloads. Ensure appropriate training is provided and monitor services offered, recommending changes as necessary. Ensure delivery of high-quality service by team members.
- Manage or assist with system upgrades and rollouts of new products and services by partnering with applicable departments, focusing on efficiencies, developing scalable processes, acting as Project Representative to implement, test and train new products, and monitoring performance of new products/services.
- Support Corporate Objectives by reviewing and assuring implementation of procedures align with bank policies and regulatory requirements. Measure effectiveness of existing procedures to recommend process improvements and integration of necessary controls. Complete ongoing risk assessments and management of appropriate controls. Meet or exceed budgeted and forecasted financial performance goals. Determine appropriate staffing levels and ensure these levels are met. Maintain integrity of loan data in systems and externally reported data.
Benefits
- Health Insurance with two medical plan options
- Dental options
- Vision options
- Employer matched 401(k) plan
- Company-paid life insurance
- Company-paid AD&D
- Company-paid short-term disability
- Company-paid long-term disability
- Paid Time Off
- All Federal holidays observed
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What This Job Offers
Job Type
Full-time
Career Level
Manager
