Performs various duties in the Loan Operations Department.
Requirements
High school diploma or the equivalent required
Prior banking experience, preferable in loan operations and/or loan processing
Knowledge of banking policies, procedures, and regulations
Excellent interpersonal and customer service skills; good social skills
Demonstrates a "team" attitude toward the bank and coworkers with a constant focus on improving/protecting the bank
Possesses an attitude of cooperation and a continual motivation to learn
Ability to demonstrate high levels of accuracy and efficiency
Work well under stress
Good organizational skills and the ability to multitask efficiently
Proficiency with computers; good technical skills; working knowledge in word processing and spreadsheet applications desired
Maintains a neat, well-groomed, professional appearance
Maintains a clean work area
Excellent written and verbal communication skills
Ability to work well in operations setting; self-motivated
Punctual & reliable
All applicants must be able to pass the following screens: Background, Credit, Drug Screen
Responsibilities
Completing the loan process, which includes but not limited to: uploading all loan types to Silverlake; writing up loan tickets; preparing loan files; verifying documents given by processor; and filing loan documents.
Processing all loan requests, which includes but not limited to: writing up loan tickets; pulling flood data; verifying information given by lender; booking loans; and maintaining loan files.
Tracking, receiving, and filing document exceptions to the loan file & Synergy.
Tracking and paying all escrow items to include property insurance, taxes & annual statements.
Maintaining knowledge of bank policies, procedures, and operational processes.
Maintaining the loan files; ensure proper filing of documents and files are properly secured at the end of the day.
Balancing various GL accounts including Loans in Process.
Processing daily mail and track insurance accordingly on Silverlake tracking system.
Mailing and filing UCC's and maintain tracking on system.
Applying for titles to ensure Bank's lien and file necessary documentation.
Performing daily operational duties, answering customer calls, and performing loan research projects.
Assisting in Operations Department with various tasks including exception management, research, statements, and customer service.
Assisting with preparing and balancing participation loans, funding, and distribution of payments.
Preparing and handling all customer credit disputes and E-Oscar transmission.
Organizing, scanning, indexing and reviewing all loan documents into Synergy.
Reviewing monthly query reports for loans not properly coded.
Ordering Appraisals and maintain appraisal spreadsheet.
Maintaining Loan Vault-loan files and filing documents.
Tracking Real Estate insurance on loans over $1 Million.
Distributing loan operations mail.
Balancing construction loans, making draws, updating construction draw spreadsheet, and maintaining construction draw files.
Performing various tasks as assigned by supervisor or lending officer.