Loan Operations Clerk

Commercial Banking Company•Valdosta, GA

7d•Onsite

About The Position

Performs various duties in the Loan Operations Department. This role is responsible for completing the loan process, processing loan requests, tracking and filing document exceptions, and managing escrow items. The clerk will also maintain knowledge of bank policies and procedures, balance GL accounts, and handle daily operational duties. Additional responsibilities include assisting with customer credit disputes, E-Oscar transmissions, organizing and scanning loan documents, reviewing reports, ordering appraisals, and managing loan files. The role also involves balancing construction loans, distributing mail, and assisting the Operations Department with various tasks.

Requirements

High school diploma or the equivalent required
Prior banking experience, preferable in loan operations and/or loan processing
Knowledge of banking policies, procedures, and regulations
Excellent interpersonal and customer service skills; good social skills
Demonstrates a "team" attitude toward the bank and coworkers with a constant focus on improving/protecting the bank
Possesses an attitude of cooperation and a continual motivation to learn
Ability to demonstrate high levels of accuracy and efficiency
Work well under stress
Good organizational skills and the ability to multitask efficiently
Proficiency with computers; good technical skills; working knowledge in word processing and spreadsheet applications desired
Maintains a neat, well-groomed, professional appearance
Maintains a clean work area
Excellent written and verbal communication skills
Ability to work well in operations setting; self-motivated
Punctual & reliable
Must be able to pass a background check
Must be able to pass a credit check
Must be able to pass a drug screen

Responsibilities

Completing the loan process, including uploading loan types to Silverlake, writing up loan tickets, preparing loan files, verifying documents, and filing loan documents.
Processing all loan requests, including writing up loan tickets, pulling flood data, verifying information, booking loans, and maintaining loan files.
Tracking, receiving, and filing document exceptions to the loan file & Synergy.
Tracking and paying all escrow items, including property insurance, taxes & annual statements.
Maintaining knowledge of bank policies, procedures, and operational processes.
Maintaining loan files, ensuring proper filing of documents and that files are properly secured at the end of the day.
Balancing various GL accounts, including Loans in Process.
Processing daily mail and tracking insurance on the Silverlake tracking system.
Mailing and filing UCC's and maintaining tracking on the system.
Applying for titles to ensure the Bank's lien and filing necessary documentation.
Performing daily operational duties, answering customer calls, and performing loan research projects.
Assisting in the Operations Department with various tasks, including exception management, research, statements, and customer service.
Assisting with preparing and balancing participation loans, funding, and distribution of payments.
Preparing and handling all customer credit disputes and E-Oscar transmission.
Organizing, scanning, indexing, and reviewing all loan documents into Synergy.
Reviewing monthly query reports for loans not properly coded.
Ordering Appraisals and maintaining the appraisal spreadsheet.
Maintaining the Loan Vault, loan files, and filing documents.
Performing various tasks as assigned by supervisor or lending officer.
Tracking Real Estate insurance on loans over $1 Million.
Distributing loan operations mail.
Balancing construction loans, making draws, updating the construction draw spreadsheet, and maintaining construction draw files.