Loan Officer

Corning Federal Credit Union•Wilmington, NC

16d•Hybrid

About The Position

CCU is seeking a Spanish/English speaking Loan Officer to join our growing team! This opportunity is available in Corning, NY, and greater Wilmington, NC market. Corning Credit Union (CCU) is one of the leading credit unions in the nation with $2.4 billion in assets and more than 160,000 members worldwide. Headquartered in Corning, NY, we also have facilities in Wilmington, NC, Myrtle Beach, SC, and Franklin County, PA. We're committed to helping our members prosper by being a trusted advisor for financial services. CCU’s vision is simple: “To provide better service to our members than they receive anywhere else in the world.” Our growth is fueled by that vision, and it doesn’t stop with our members. We are also committed to fostering a strong service culture within the organization. Teamwork, open communication, and valuing the individual are just a few of the key performance standards that help us provide an exceptional work environment for our outstanding team. If you share our passion for serving others, then CCU is the place for you to build a rewarding career. In addition to the vast opportunities that exist within the organization, CCU also offers a competitive base salary and annual bonus plan along with an exceptional benefits package. With a strong emphasis on our team and dedication to excellent customer service, Corning Credit Union continues to be an employer of choice across the markets we serve.

Requirements

Strong customer service and interpersonal skills with the ability to connect well with members over the phone
Highly flexible and able to grasp and disseminate large amounts of information in a fast-paced environment
Strong verbal and written communication skills
Exceptional attention to detail
Strong analytical and problem-solving skills
Confidence in recommending products and services with the ability to meet appropriate sales and service goals
A high school diploma or GED is required
The ability to read and comprehend moderate to advanced instructions and correspondence
The ability to write moderate to advanced correspondence within professional etiquette standards
The ability to effectively present information in one-on-one and small-group situations
The ability to effectively communicate loan decisions and navigate sensitive situations

Nice To Haves

A bachelor’s degree in Business, Finance, or a related field is preferred, commensurate work experience will also be considered
Prior lending experience is preferred

Responsibilities

Assists members with completing loan requests over the telephone, in-person or online
Effectively gathers member debt, income, and supporting loan request information
Ensures pending applications are completed as much as possible to create a seamless experience for the member when other teammates must finalize requests
Makes sound loan recommendations through effective interviewing and analysis
Effectively educates members about all appropriate the credit union products and services and meets or exceeds sales goals
Also maintains basic knowledge of the competition's products and services and utilizes this knowledge to compare and contrast and assist members with their product and service decisions
Protects the financial integrity of the credit union and its loan portfolio - effectively balancing member service and exceptions with the risk to the credit union
Provides alternative recommendations to members who do not qualify for the loan requested and educates them on ways they can improve their credit standing and future borrowing ability with the credit union
Openly communicates lending decisions to the member and is capable of navigating through sensitive situations
Clearly documents all loan decisions with supporting information within the application
Also assumes responsibility for other projects or duties as required or assigned