Loan Officer, Inside Sales

YK Solutions•Chicago, IL

2d•Hybrid

About The Position

The Loan Officer, Inside Sales works in a consumer-direct mortgage sales organization, engaging prospective and existing customers through inbound calls, proactive outbound outreach, and timely follow-up. Reporting to Originations Leadership, the role assesses borrower needs, explains mortgage products, pricing, and terms, and guides customers through purchase and refinance transactions from initial inquiry through closing. The Loan Officer manages and originates loans from company-provided leads; self-generated leads may also be originated under company policies, though generating personal business is not expected. The role is accountable for production goals and key performance indicators, including funded loan volume and count, call activity, speed-to-lead, conversion rates, pipeline pull-through, and closing timeliness, while providing a responsive borrower experience and maintaining loan quality and compliance with applicable requirements and company policies.

Requirements

At least 2 years of inside-sales experience in a mortgage originations environment, with demonstrated success meeting production and lead-conversion goals while maintaining loan quality.
Existing, active NMLS license.
Consumer Direct mortgage experience.
Experience working within a call-center operating model.
Minimum monthly production of $1 million.
High school diploma or GED.
Prior experience working with Loan Origination Systems (LOS), preferably Encompass.
Ability to multitask, self-manage, and self-motivate to drive new business.
Solid skills and experience in MS Word, Excel, and Outlook.
Strong verbal and written communication, interpersonal, analytical, and time-management skills.

Nice To Haves

Multi-state licensing.
Bachelor's degree in Business or Finance.
Residential loan origination experience.

Responsibilities

Handle inbound calls and make proactive outbound calls to assigned leads and existing customers using approved telephony tools; follow scheduled phone coverage, queue procedures, and availability expectations.
Respond promptly to new leads and borrower inquiries, follow contact cadences, and complete scheduled callbacks and follow-up tasks.
Meet established production and activity KPIs while maintaining loan quality and a positive borrower experience.
Manage and originate loans from company-provided leads; originate self-generated leads only in accordance with company policies.
Conduct consultative borrower interviews to assess financing objectives, income, assets, and credit information, and recommend appropriate purchase or refinance mortgage solutions.
Explain mortgage options, pricing, loan terms, costs, and application requirements clearly.
Set expectations for documentation, milestones, and closing timelines, and provide proactive updates throughout the loan process.
Help borrowers complete accurate loan applications and required documentation before submission for processing and underwriting.
Maintain accurate, timely records in CRM, telephony, and loan origination systems.
Manage the loan pipeline and coordinate with processing, underwriting, and closing teams to support timely funding.
Follow procedures for required disclosures, fair lending, HMDA reporting, customer contact consent, do-not-call requests, and protection of borrower information.
Follow approved call guides and quality standards, and participate in call monitoring and coaching.
Escalate borrower complaints, complex loan scenarios, compliance concerns, and system issues through established channels.
Complete required training, participate in team meetings and product updates, and perform other assigned duties.