Inside Sales Mortgage Loan Officer

First Interstate•Rapid City, SD

3d•Onsite

About The Position

The Inside Sales Mortgage Loan Officer originates permanent residential mortgage loans through the bank’s digital platform and participates in related business development activities. The role supports the entire First Interstate Bank (FIB) footprint by responding to inbound calls and online mortgage inquiries. It is a fast-paced, high-volume position with provided leads, a competitive base salary, and per-unit incentives. The position may be located in Rapid City, Spearfish, or Sturgis, South Dakota.

Requirements

Bachelor’s degree required.
Four to six years of related experience and/or training, or an equivalent combination of education and experience, required.
Valid driver’s license required.
Strong customer service skills and a thorough understanding of the mortgage process.
Thorough knowledge of FHA, VA, RD, state bond programs, and conventional real estate regulations.
Ability to read and interpret business and technical materials, professional journals, and governmental regulations.
Ability to write reports and business correspondence and present information effectively to managers, clients, customers, and the public.
Ability to perform calculations involving discounts, interest, commissions, proportions, percentages, and measurements, and to apply basic algebra and geometry.
Ability to define problems, collect data, establish facts, and draw valid conclusions, and to interpret technical instructions involving mathematical or diagram form and multiple variables.
Successful applicants must pass pre-employment screening against the Limited Denial of Participation (LDP), GSA Excluded Party List System (EPLS), and Freddie Mac Exclusionary List.

Nice To Haves

Four to six years of residential mortgage lending experience, including handling complex loans, preferred.

Responsibilities

Handle inquiries and leads from FIB digital platforms, including phone, email, and website, as well as direct branch referrals and self-sourced opportunities.
Use a consultative selling approach to understand applicants’ housing goals, needs, and timelines and recommend available loan options.
Convert leads into full applications and submit complete loan applications and required documentation to the processing team.
Set and maintain realistic expectations with all parties and follow FIB and investor Ability to Repay guidelines.
Obtain and analyze credit reports, understand the data and its implications for approval, and lock interest rates when requested or approved by the customer.
Manage the lead pipeline and new inquiries to meet department key performance indicator requirements for consistent contact with transaction parties.
Navigate the loan origination system and ensure understanding of and compliance with applicable requirements.