Loan Officer II, Retail

Carrington Mortgage • Jacksonville, FL

11d • $125,000 - $300,000 • Onsite

About The Position

The Loan Officer II functions as a Consumer Direct inside sales mortgage originator, advising customers about their mortgage options and guiding them through refinance, first-lien mortgage, or home equity mortgage processes. The role serves customers through company-sourced leads and inbound inquiries, and performs all duties in accordance with company policies and procedures and applicable U.S. state and federal laws and regulations. The target pay range is $125,000–$300,000+ annually.

Requirements

• Knowledge of FHA, FNMA, FHLMC, VA, USDA, HELOAN, and HELOC products.
• Knowledge of refinance transactions.
• Knowledge of Carrington’s underwriting guidelines and investor requirements, or ability to learn quickly.
• Knowledge of Carrington’s loan origination system, or ability to learn quickly.
• Proficiency in, or ability to learn, mortgage origination software and technologies.
• Passion for serving current Carrington Mortgage customers.
• Excellent communication, listening, and interpersonal skills.

Nice To Haves

• Industry-specific software knowledge preferred, including lead management systems such as Leads 360, DU, LP, and appraisal management software.

Responsibilities

• Prospect, connect with, and build rapport with customers through outbound calls to company-sourced leads and inbound calls from customer inquiries and transfers.
• Guide customers toward suitable mortgage products by understanding their needs, answering questions, and collecting documents needed to close a mortgage loan.
• Follow up with customers to provide a high level of service.
• Meet phone, email, and SMS disclosure requirements when interacting with customers.
• Partner with business partners to support expedient, seamless file flow.
• Adapt to changes in the mortgage industry and customers’ needs while maintaining resilience and determination.
• Comply with applicable mortgage lending laws and regulations.
• Perform other duties as assigned.

Benefits

• Comprehensive healthcare plans for employees and their families.
• Discretionary 401(k) match of 50% of the first 4% of pay contributed.
• Employee discounts on fitness, restaurants, retail, and more through the employee portal.
• Customized training programs to support career advancement.
• Employee referral bonuses.
• Educational reimbursement.
• Competitive compensation plan including base pay plus commission.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed