Loan Officer II, Retail

Carrington Mortgage • Chandler, AZ

11d • $125,000 - $300,000 • Onsite

About The Position

The Loan Officer II functions as a Consumer Direct inside sales mortgage originator, advising customers on their mortgage options and guiding them through refinance, first-lien mortgage, or home equity mortgage processes. The role serves customers through company-sourced leads and inbound inquiries, and performs all duties in accordance with company policies and procedures and applicable state and federal laws and regulations. This position is based in the Chandler, Arizona office. The target pay range is $125,000–$300,000+ annually, with a compensation plan that includes base pay and commission.

Carrington Mortgage Services-Retail Lending offers home purchase and refinance products for government and conventional loan programs, with a focus on underserved programs for borrowers with less-than-perfect credit and low down payments. The team provides paperless loan processing, marketing support, warm exclusive leads, and the ability to originate nationally.

Requirements

• Knowledge of FHA, FNMA, FHLMC, VA, USDA, HELOAN, and HELOC products.
• Knowledge of refinance transactions.
• Knowledge of Carrington underwriting guidelines and investor requirements, or ability to learn them quickly.
• Knowledge of Carrington’s loan origination system, or ability to learn it quickly.
• Proficiency in, or ability to learn, mortgage origination software and technologies.
• Passion for serving current Carrington Mortgage customers.
• Excellent communication, listening, and interpersonal skills.

Nice To Haves

• Experience with industry-specific software, such as lead management systems (Leads 360), DU, LP, and appraisal management software.

Responsibilities

• Prospect, connect with, and build rapport with customers through outbound calls to company-sourced leads and inbound calls from customer inquiries and transfers.
• Recommend suitable mortgage products by listening to customer needs, answering questions, and collecting documents required to close mortgage loans.
• Follow up with customers to provide a high level of service.
• Comply with phone, email, and SMS disclosure requirements when interacting with customers.
• Partner with business partners to support an expedient and seamless file flow process.
• Adapt to changes in the mortgage industry and customers’ needs while maintaining resilience and determination.
• Comply with applicable mortgage lending laws and regulations.
• Perform other duties as assigned.

Benefits

• Comprehensive healthcare plans for employees and their families.
• Discretionary 401(k) match of 50% of the first 4% of pay contributed.
• Employee discounts on fitness, restaurants, retail, and other offerings through the employee portal.
• Customized training programs to support career advancement.
• Employee referral bonuses.
• Educational reimbursement.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed