Mortgage - Loan Officer Associate
About The Position
The Loan Officer Associate assists Loan Officers while developing the skills and knowledge to become a Loan Officer. The role includes online and classroom educational sessions, operational training, and hands-on experience assisting Loan Officers and Division Managers. The associate learns about lending, loan pricing and locking, and the mortgage process from application through closing; completes mortgage licensing and applicable state licensing; supports loan application files and borrower communications; and contributes to customer relations and business development. The position requires regular in-person attendance at company communities, job sites, and offices during regular work hours, with a flexible schedule that may include evenings and weekends.
Requirements
- High school diploma or equivalent.
- Experience articulating product or service features, benefits, and value.
- Genuine passion for going above and beyond to ensure customer satisfaction.
- Exceptional organizational abilities, attention to detail, and ability to manage multiple priorities.
- Proficiency with standard office software, such as Microsoft Office Suite.
- Valid driver’s license and reliable transportation.
- Ability to attend in person at company communities/job sites and offices during regular work hours.
- Ability to work more than eight hours per day in the confined quarters of a construction trailer; operate a motor vehicle; read plans; climb stairs and ladders; bend, stoop, reach, lift, move, and/or carry equipment that may exceed 50 pounds. Finger dexterity may be required to operate a computer keyboard and calculator.
- Mortgage licensing and applicable state licensing as needed.
Nice To Haves
- Bachelor of Arts or Bachelor of Science degree.
- Mortgage or banking experience.
Responsibilities
- Participate in company training programs covering loan types, creditworthiness, and the loan approval process.
- Train with a manager on mortgage rate sheets to learn to price and lock loans accurately.
- Review daily, weekly, and monthly reports to learn the mortgage process from application through closing.
- Complete testing for mortgage licensing and appropriate state licensing as needed.
- Maintain current knowledge of RESPA through continuing education courses.
- Update loan applications with missing data, maintain notes in the Loan Origination System, and occasionally perform initial file setup.
- Participate in builder and realtor functions to develop and maintain relationships.
- Work with the Division Manager and Loan Officers on local marketing campaigns.
- Ensure borrowers can contact the team by phone, email, and chat and receive prompt responses.
- Act as a primary contact between borrowers and Loan Officers, and schedule and conduct meetings as needed to address follow-up issues or items.
- Assist processors and closers in obtaining loan documents from borrowers and other entities as needed.
- Engage and assist internal associates through phone, email, and chat.
- Work a flexible schedule, including weekends and evenings as needed.
Benefits
- Medical, dental, and vision coverage.
- 401(k) Retirement Plan with a $1-for-$1 company match up to 5%.
- Paid parental leave.
- Associate Assistance Plan.
- Education Assistance Program.
- Up to $30,000 in adoption assistance.
- Up to three weeks of vacation annually from the moment of hire.
- Holiday, sick leave, and personal day policies.
- New Hire Referral Bonus Program.
- Home Purchase Discounts.
- Everyone’s Included Day.
Stand Out From the Crowd
Upload your resume and get instant feedback on how well it matches this job.
What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
