Mortgage - Loan Officer Associate
About The Position
The Loan Officer Associate assists Loan Officers while developing the skills and knowledge needed to become a Loan Officer. The role includes online and classroom education, operational training, and hands-on experience assisting Loan Officers and Division Managers. The Associate learns the mortgage process from application through closing, including loan types, creditworthiness, loan approval, and pricing and locking loans. The position also supports borrowers, internal teams, and business development activities. Regular, in-person attendance at company communities or job sites and offices during regular work hours is an essential function. The work may involve extended hours in a construction trailer and occasional operation of construction equipment. A flexible schedule, including evenings and weekends as needed, is required.
Requirements
- High school diploma or equivalent.
- Experience articulating product or service features, benefits, and value.
- Genuine passion for exceeding expectations to ensure customer satisfaction.
- Exceptional organizational abilities, keen attention to detail, and ability to manage multiple priorities.
- Proficiency with standard office software, such as the Microsoft Office Suite.
- Valid driver's license and reliable transportation.
- Ability to work a flexible schedule, including evenings and weekends as needed.
- Ability to work more than eight hours per day in the confined quarters of a construction trailer.
- Ability to read plans, climb stairs and ladders, bend, stoop, reach, and lift, move, or carry equipment that may exceed 50 pounds.
- Finger dexterity to operate a computer keyboard and calculator may be required.
Nice To Haves
- BA or BS degree preferred.
- Mortgage or banking experience preferred.
Responsibilities
- Participate in formal company training on lending, including loan types, creditworthiness, and the loan approval process.
- Train with a manager on mortgage rate sheets to learn to price and lock loans accurately.
- Review daily, weekly, and monthly reports to learn the mortgage process from application through closing.
- Complete testing for mortgage licensing and appropriate state licensing as needed.
- Maintain up-to-date knowledge of RESPA through continuing education.
- Update loan applications with missing data and maintain complete notes in the Loan Origination System.
- Occasionally provide initial setup of loan files.
- Participate in builder and realtor functions to develop and maintain relationships.
- Work with Division Managers and Loan Officers on local marketing campaigns.
- Help ensure borrowers can contact the team by phone, email, or chat and receive prompt responses.
- Serve as a primary contact between borrowers and Loan Officers; schedule and conduct meetings as needed to address follow-up issues or items.
- Assist processors and closers in obtaining loan documents from borrowers and other entities.
- Engage with and assist internal associates through phone, email, and chat.
- Attend company communities or job sites and offices in person during regular work hours.
- Operate a motor vehicle and, occasionally, construction equipment as required.
Benefits
- Medical, dental, and vision coverage.
- 401(k) Retirement Plan with a $1-for-$1 company match up to 5%.
- Paid parental leave.
- Associate Assistance Plan.
- Education Assistance Program.
- Up to $30,000 in adoption assistance.
- Up to three weeks of vacation annually from the date of hire.
- Holiday, sick leave, and personal day policies.
- New Hire Referral Bonus Program.
- Home Purchase Discounts.
- Everyone’s Included Day.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
