Mortgage - Loan Officer Associate

Lennar • North Little Rock, AR

1d

About The Position

The Loan Officer Associate assists Loan Officers while developing the skills and knowledge needed to become a Loan Officer. The associate completes online and classroom educational sessions and receives operational and hands-on training by assisting Loan Officers and Division Managers. The role includes learning lending and loan processing, supporting borrowers and internal teams, and participating in business development and customer relationship activities. A flexible schedule, including weekends and evenings as needed, is required.

Requirements

• High school diploma or equivalent.
• Experience articulating product or service features, benefits, and value.
• Genuine passion for going above and beyond to ensure customer satisfaction.
• Exceptional organizational abilities and keen attention to detail.
• Ability to manage multiple priorities.
• Proficiency with standard office software, such as Microsoft Office Suite.
• Valid driver's license and reliable transportation.

Nice To Haves

• Bachelor of Arts or Bachelor of Science degree preferred.
• Mortgage or banking experience preferred.

Responsibilities

• Participate in company training programs covering loan types, creditworthiness, and the loan approval process.
• Train with a manager on mortgage rate sheets to learn to price and lock loans accurately.
• Review daily, weekly, and monthly reports to learn the mortgage process from application through closing.
• Complete testing for mortgage licensing and appropriate state licensing as needed.
• Maintain up-to-date RESPA knowledge through continuing education courses.
• Update loan applications with missing data, maintain notes in the Loan Origination System, and occasionally perform initial file setup.
• Participate in builder and realtor functions to develop and maintain relationships.
• Work with the Division Manager and Loan Officers on local marketing campaigns.
• Help borrowers contact the company by phone, email, or chat and provide prompt responses.
• Serve as a primary contact between borrowers and Loan Officers, and schedule and conduct meetings as needed to address follow-up issues or items.
• Assist processors and closers in obtaining loan documents from borrowers and other entities as needed.
• Engage and assist internal associates through phone, email, and chat.

Benefits

• Medical, dental, and vision insurance.
• 401(k) Retirement Plan with a dollar-for-dollar company match up to 5%.
• Paid parental leave.
• Associate Assistance Plan.
• Education Assistance Program.
• Adoption assistance up to $30,000.
• Up to three weeks of vacation annually from the date of hire.
• Holiday, sick leave, and personal day policies.
• New Hire Referral Bonus Program.
• Home Purchase Discounts.
• Everyone’s Included Day.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED