Loan Documentation & Operations Specialist I/II/III/IV

Bank of Hawaii • Honolulu, HI

1d

About The Position

Under the direction of the Manager/Supervisor, this position reviews loan requests for completeness and accuracy to ensure compliance with product and Bank of Hawaii standards; updates and corrects application information to prepare loan documents; books and disburses loans and lines; and performs posting, booking, quality control, and SOX reviews. The role also performs functions related to indirect loan and lease contract processing, documentation, and customer correspondence.

The position supports direct and indirect loan and lease processing, documentation preparation and review, customer and dealer relationships, account booking, disbursement, collateral and title-document review, and post-booking controls. It assists the Department in meeting goals while mitigating risk and performs other duties as assigned. The role requires compliance with applicable laws, regulations, regulatory requirements, and Bank policies and procedures, including Fair Banking, Anti-Money Laundering requirements, the Bank Secrecy Act, and the USA PATRIOT Act.

Requirements

• High school diploma or GED and 0 to 2 years of college or equivalent work experience.
• Level I: 1 to 2 years in the banking industry, preferably in roles providing general loan or lease knowledge, or equivalent work experience.
• Level II: 1 year of loan documentation experience, or 3 to 4 years in banking with at least 2 years in roles involving regular exposure to general consumer and business loan knowledge, or equivalent work experience.
• Level III: 5 to 7 years of loan documentation or banking industry experience in roles involving general consumer and business loan knowledge, or equivalent work experience.
• Level IV: Bachelor’s degree from an accredited institution or equivalent work experience, and at least 7 years of documentation experience in consumer, leasing, commercial, real estate, government-participated, and other complex loans.
• Demonstrated proficiency with personal computers in a networked environment and Microsoft applications (Outlook, Word, Excel, PowerPoint, and SharePoint) or similar software.
• Knowledge of, or ability to use, Bank software and systems, including IBS Insight, MeridianLink Consumer, TruStage Compliance Solutions, LaserPro, and DocuSign.
• Good verbal and written communication and interpersonal skills; ability to communicate with team members and understand and respond comprehensibly to supervisors and managers.
• Ability to read, understand, and follow detailed instructions.
• Analytical, detail-oriented, self-starting, and quick-learning approach; good math skills and ability to adapt to changing technology.
• Ability to handle large volumes of work efficiently and accurately in a fast-paced environment.
• Flexibility and ability to adapt quickly to changing deadlines, priorities, and procedures.
• Ability to work flexible hours, including holidays, weekends, and evenings, as needed or assigned.
• Ability to lift, push, or carry up to 35 pounds with assistance.

Nice To Haves

• Post-high-school education is preferred.
• Consumer, leasing, and real estate loan documentation experience is preferred for Level II and Level III.

Responsibilities

• Review direct and indirect loan and lease requests for completeness and accuracy, ensuring compliance with applicable product and bank standards and regulatory requirements.
• Prepare and perform quality control reviews of loan or lease documents for signing, including notes or agreements, security agreements, collateral agreements, and amendments.
• Maintain and enhance relationships with assigned dealer clients.
• Audit executed documents to ensure they are correct and complete and meet compliance requirements, including Regulation Z, CIP, CDD, and CRA.
• Prepare imaging requests and book accounts to the bank’s core loan system.
• Assist customers with lease servicing by responding to product and service questions.
• Provide customers with welcome letters and payment coupons, and maintain documents for lease payments, payoffs, terminations, buyouts, and auctions.
• Disburse loan and lease requests, including transferring funds electronically or preparing cashier’s checks, and ensure funds are accurately disbursed and posted to the correct account.
• Enter post-booking special instructions into the system before assigning files for post-booking maintenance and SOX quality control reviews.
• Consolidate, review, and reconcile information requests from branches and departments, including mortgage recordings and final reports to title companies and the Bureau of Conveyances.
• Review recorded documents and title policies and work with title companies to resolve issues that could affect the bank’s collateral before imaging final documents.
• Perform posting, booking maintenance, and SOX quality control reviews by comparing signed documents and application information with the loan or lease booked in the bank’s core loan or leasing system.
• Support Department goals and objectives while mitigating risk.
• Perform other miscellaneous responsibilities and duties as assigned.
• Help ensure compliance with applicable laws, regulations, regulatory requirements, and Bank policies and procedures.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED