Loan Document Specialist

Carvana • Tempe, AZ

10h • Onsite

About The Position

Ready to build your career? Join our team of Advocates working in person at our Tempe headquarters! As a an Advocate you’ll be revolutionizing the car buying journey by making the process of buying and/or selling a car simple, seamless, and unforgettable. You’ll be the customer’s biggest champion. We’re looking for people who are willing to roll up their sleeves and are eager to challenge themselves to grow and learn at a rapid pace. Successful candidates will be the voice of Carvana, building relationships with customers and advocating for them throughout their car-buying or selling journey. About the Role: As the voice of Carvana, you'll be at the heart of our customer experience, supporting our Sell to Carvana, Verification, or Customer Experience teams. In this role, you will:
Create exceptional experiences by building genuine relationships with customers, guiding them through their car-buying or selling journey with empathy and expertise (via inbound and outbound calls).
Adapt and thrive in our fast-paced environment, demonstrating resilience and embracing new challenges.
Problem-solve with a purpose, using your critical thinking skills to actively listen to customer needs and find effective solutions in real-time.
Drive efficiency and accuracy by reviewing and verifying sensitive customer documentation (via casework) with the swiftness of a ninja.
Other duties as assigned.
This is a full-time, in-office, hourly position with an assigned schedule. Hours per week could vary based on business needs - our standard is a 38-45 hour work week. Successful candidates must be willing and able to be flexible as our schedules include weekends, holidays, and overtime.

Requirements

• 2+ years of customer service experience in a fast-paced or high-volume environment.
• High school diploma or GED required
• Tech-savviness: You navigate multiple systems like a pro, learn new tools with ease, and troubleshoot effectively.
• Resiliency: You're always ready to learn new things and apply your knowledge to make an impact.
• Critical thinking: You have a knack for making smart decisions on the fly.
• Ability to handle phone calls/casework for up to 10 hours a day
• Ability to read, write, speak, and understand English

Nice To Haves

• Associate or Bachelor's degree preferred.

Responsibilities

• Create exceptional experiences by building genuine relationships with customers, guiding them through their car-buying or selling journey with empathy and expertise (via inbound and outbound calls).
• Adapt and thrive in our fast-paced environment, demonstrating resilience and embracing new challenges.
• Problem-solve with a purpose, using your critical thinking skills to actively listen to customer needs and find effective solutions in real-time.
• Drive efficiency and accuracy by reviewing and verifying sensitive customer documentation (via casework) with the swiftness of a ninja.
• Other duties as assigned.

Benefits

• Competitive base pay PLUS performance-based compensation opportunities
• 401(k) retirement plan with Carvana matching contributions
• Opportunity for overtime during peak seasons
• Employee Stock Purchase Plan and Carvana Shares annual grant program, allowing you to invest in Carvana's future
• "Careers Not Jobs" philosophy with clear paths for advancement and accelerated growth.
• Tuition reimbursement for those pursuing a bachelor's degree and a student loan repayment program for those who already have one
• Extensive internal growth and professional development opportunities to help you reach your full potential
• 100% company-paid healthcare premiums for comprehensive medical coverage
• Dental and vision benefits to care for your overall health
• Wellness programs focused on supporting your mental, physical, and financial health
• Pet care savings program because we know your furry friends are family too!
• Generous paid time off starting with 13 days in your first year, increasing to 20 days in year two and beyond
• 9 company-paid holidays, including your birthday, because we celebrate you!

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED