Loan Document Specialist

Citizens First Bank • Viroqua, WI

6d • Onsite

About The Position

Citizens First Bank is seeking a Loan Document Specialist to work full-time from our Viroqua branch. This role provides a variety of loan support duties, primarily reviewing loan files for compliance with Bank policies, procedures, and regulations. The specialist will assist in providing efficient, effective, accurate, and professional services to internal team members and customers, responding to inquiries and problem-solving loan-related issues. Citizens First Bank is a family-owned community bank with roots dating back to 1969, supporting local community organizations and encouraging employee involvement in community events.

Requirements

• High school diploma or general education degree (GED)
• A minimum of 1 year of accounting, banking, customer services, and/or administrative support experience
• Oral/Written communication skills
• Attention to detail
• Maintain confidentiality of customer information
• Problem-solving and decision-making skills

Responsibilities

• Reviews documentation to ensure appropriate lending approvals were received.
• Ensures compliance requirements are satisfied, approval conditions were met, collateral is collected with evidence of insurance when applicable, and documentation is properly executed after loan closing and funding.
• Coordinates the contacting of customers to obtain missing documentation with the lending team.
• Verifies accuracy of data used for the completion of loan documentation.
• Notes exceptions to loan policy.
• Prepares files for imaging, reviews and maintains loan documentation and account information for all types of loans.
• Processes weekly information and documentation received from Branch locations.
• Generates and reviews document exception reports and provides to appropriate parties, following up on items needing investigation.
• Completes due diligence and compliance-related searches on borrowers and collateral.
• Ensures appropriate loan fees were assessed and payments to third parties are processed.
• Verifies and moves loan documentation in imaging to appropriate files.
• Processes and types denied loan notices and small claims court filings.
• Provides customer service by assisting customers regarding loan payments, answering questions from internal and external customers, and troubleshooting issues.
• Keeps track of received data and source documents.
• Remains highly informed on current Bank policy and related rules and regulations.
• Cross-trains other team members for back-up support as needed.
• Other duties as assigned.

Benefits

• Competitive wage
• Year-end bonuses
• Discretionary profit share
• CD contribution
• 3% safe harbor contribution to 401k
• Fully comprehensive benefits package
• Family-oriented culture and teams
• Community involvement and Volunteer PTO
• Bank-sponsored get-togethers outside of work
• All-staff training and celebration days

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED