Loan Desk Coordinator

Fletcher Jones Automotive Group•Beverly Hills, CA

17h•Onsite

About The Position

At Mercedes-Benz of Beverly Hills, delivering a world-class guest experience doesn’t stop when a vehicle enters the service lane. The Loan Desk Coordinator plays a critical role in supporting our service customers by managing alternate transportation, including loaner vehicles, rental coordination, and shuttle options. This role ensures customers remain mobile while their vehicle is being serviced—helping drive satisfaction, retention, and overall service efficiency.

Requirements

Prior dealership experience in Service, Rental/Loaner, or customer-facing roles preferred.
Strong organizational skills with the ability to manage multiple vehicles, schedules, and customer needs simultaneously.
High attention to detail and accuracy in documentation and vehicle tracking.
Excellent customer service and communication skills.
Ability to remain professional and solution-oriented in a fast-paced service environment.
Valid driver’s license with a clean driving record.
Ability to handle sensitive customer information with professionalism and confidentiality.
Comfortable using dealership systems and basic office software.
Dependable, proactive, and team-oriented mindset.

Responsibilities

Coordinate and assign service loaner vehicles to customers based on eligibility, availability, and service needs.
Verify customer qualifications for loaner vehicles, including driver’s license, insurance, and required documentation.
Complete loaner agreements accurately and ensure all required signatures and compliance requirements are met.
Manage loaner fleet availability, tracking vehicle status, location, mileage, fuel levels, and maintenance needs.
Coordinate vehicle check-in and check-out processes, including inspections for damage and cleanliness.
Work closely with Service Advisors to align loaner availability with repair timelines and customer expectations.
Arrange alternate transportation when loaners are unavailable, including rental vehicles or shuttle services.
Communicate clearly with customers regarding loaner policies, expectations, and return timelines.
Monitor loaner usage and follow up on overdue vehicles to ensure timely returns.
Partner with Service, Parts, and Detail departments to ensure loaner vehicles are clean, fueled, and ready for use.
Maintain accurate records of all loaner and transportation activity.
Support a seamless, professional experience that reflects the dealership’s commitment to customer care.