Loan Coordinator

Alcova Mortgage LLC•Collinsville, VA

2d•Onsite

About The Position

The Loan Coordinator will support Mortgage Loan Officers in all aspects of the mortgage loan origination process. Courtesy, customer service, and tact are essential elements of this position. The Loan Coordinator works as a team member, managing a pipeline of loans while communicating with clients, Loan Officers, and other members of the Operations team from loan approval to closing. Work involves a great degree of personal contact with others, both in and out of the Company, for purposes of obtaining information, obtaining documentation, building relationships, or soliciting cooperation. The Loan Coordinator must have excellent 'people skills' and be driven with the desire to make sure every client has a positive experience with ALCOVA Mortgage.

Requirements

Must be actively and appropriately licensed as a Loan Officer and possess National Mortgage Licensing & Registry (NMLS) registration under the SAFE Act of 2008
Minimum of at least one year of experience in the mortgage field is required; two years of mortgage experience or previous sales support experience is preferred
Strong pipeline skills, with an ability to prioritize complex diversified responsibilities and multi-task in a fast-paced environment
Knowledge of federal and state fair lending requirements
Ability to work collaboratively with others
Excellent interpersonal and communication skills (verbal and written)
Strong customer service skills
Ability to use deductive reasoning
Working knowledge of Encompass and RESPA software
Proficient computer skills, especially Microsoft Office (Word, Excel, and Outlook) and Internet applications
Self-starting, self-reliant, highly motivated and dependable
Technologically savvy and comfortable learning new computer systems and programs
Ability to adapt to changing environments, situations, and job responsibilities
Ability to work flexible hours and overtime, if needed
Strong moral compass with high standards for workplace integrity
Compliance with all Bank Secrecy Act (BSA), Anti-Money Laundering (AML) laws, and Office of Foreign Asset Controls (OFAC) requirements is required. Employee must complete annual training in these areas

Responsibilities

Responsible for assisting with the administrative duties related to client relationships and identifying client service and sales needs
Reviews loan applications to determine the completeness of all documents and verifies borrowers’ qualifications for specified loan products
Assists with coordination of all appropriate documentation and follows up with clients on an ongoing basis
Advises Loan Officers of any deficiencies or missing documentation
Responds to customer inquiries and referrals that are generated from both their own contacts and from the Loan Officers’ business
Conduct interviews with prospective borrowers in order to analyze financial and credit data, determine customer financing objectives, advise customers of product/pricing policies and guidelines, and gather any additional required information
Maintains a thorough and up-to-date knowledge of lending programs, policies, procedures, and regulatory requirements
Demonstrates commitment to professional ethics by complying with all federal and state compliance policies and requirements
Works with escrow teams to obtain all items necessary for disclosure (e.g. estimated HUD, preliminary title report, closing protection letter and wire instructions)
Coordinates sending of disclosures, ordering appraisals, and running of credit
Packages and submits complete files to Operations through the Company’s loan origination software program
Upon receipt of loan approval, works with Loan Officer Assistants, Loan Officers, and Escrow Officers to clear all “prior to doc” conditions and funding conditions
Arrange signing for borrowers with Escrow Officers
Works closely with Loan Officers, Funders, and Escrow Officers to clear funding conditions
Organizes filing system, answers phones, photocopies documents, and prepares correspondence and documents
Prepares marketing materials, and may coordinate meetings, conferences, and presentations
May be responsible for the preparation of specialized reports and documents