Federal Loan Coordinator

University of the Cumberlands•Williamsburg, KY

About The Position

Get Set for Cumberlands! Join our team of student-focused individuals working together in order to encourage intellectual and spiritual growth, leadership and service. CURRENT STUDENT or EMPLOYEE? Please log into Workday and use the Career Tile to find and apply to jobs from our internal career sites. The Federal Loan Coordinator is responsible for administering federal student loan programs in compliance with federal regulations and institutional policies. This role ensures accurate and timely processing, reconciliation, and reporting of federal loans while supporting data integrity and regulatory compliance. The coordinator contributes to the overall effectiveness of Financial Aid operations through collaboration, student support, and continuous process improvement.

Requirements

Bachelor’s degree or an equivalent combination of education and experience
3-5 years of experience in financial aid administration
Experience working with student information systems
Knowledge of federal student aid programs and Title IV regulations
Strong attention to detail, accuracy, and problem-solving skills
Ability to manage multiple priorities and meet deadlines in a fast-paced environment

Nice To Haves

Experience with Workday Student
Experience with federal loan systems such as COD and NSLDS
Experience with reconciliation, reporting, or audit support processes
NASFAA credentials or other financial aid certifications

Responsibilities

Process federal Direct Loans (Subsidized, Unsubsidized, and PLUS), including certification, disbursement, adjustments, and cancellations
Review and determine student eligibility for federal loan programs in accordance with Title IV regulations
Monitor loan records and resolve discrepancies, rejected records, and processing errors
Maintain accurate and complete loan records in institutional and federal systems (e.g., COD, NSLDS)
Ensure compliance with federal (Title IV) regulations and institutional policies
Support audits, program reviews, and required reporting by maintaining accurate documentation and records
Counsel students and families on federal loan options, borrowing limits, and repayment responsibilities
Respond to inquiries from students, staff, and external agencies in a timely and professional manner
Collaborate with campus partners to support accurate student account and enrollment reporting
Stay current on regulatory updates and support implementation of process improvements
Perform other duties as assigned