Loan Collector - Midvale, UT (In Office)

Zions Bancorporation•Midvale, UT

7d•Onsite

About The Position

Zions Bancorporation is seeking a Loan Collector for their Technology Campus in Midvale, UT. This in-office position involves contacting customers about delinquent accounts, negotiating payment arrangements, and ensuring compliance with federal regulations and collection laws. The role requires strong customer service, communication, and organizational skills, along with basic knowledge of loans, credit cards, and collection processes.

Requirements

Requires High School diploma or equivalent and some experience in collections, customer service, preferably in banking or finance or other directly years related experience.
Basic knowledge of consumer and small business loans, credit cards, overdrafts and collection processes.
Must have excellent customer service skills.
Solid verbal communication skills, effective telephone techniques and the ability to be firm, direct, and concise, while maintaining a professional manner at all times.
Ability and skills to effectively deal with borrowers, attorneys, and third parties while remaining professional at all times to cure a past due account.
Solid follow-up and negotiation skills.
Ability to work independently, prioritize and organize work.
Basic knowledge of regulatory requirements.
Solid math, reading and writing competencies, reasoning and PC skills (i.e. excel, word, etc).

Responsibilities

Contacts customers via telephone to inform them of delinquency, to determine reason(s) for it, and to obtain commitment to pay, negotiate payment in full or payment arrangements.
Updates customers’ accounts on a computer system.
Adheres to established guidelines when determining appropriate collection remedy.
Develops and works through repayment schedules with various alternatives, in addition to explaining consequences of delinquency, to customer in the attempt of obtaining payments.
Perform skip tracing and due diligence functions to ensure compliance of all Federal Regulations.
Adheres to the Fair Debt Collection Practices Act as well as all bankruptcy laws both state and federal.
May also be considered a field collection job.
Other duties as assigned.

Benefits

Medical, Dental and Vision Insurance - START DAY ONE!
Life and Disability Insurance
Paid Parental Leave
Adoption Assistance
Health Savings (HSA)
Flexible Spending (FSA)
Dependent care accounts
Paid Training
Paid Time Off (PTO)
Paid Federal Holidays, and any applicable state holidays
401(k) plan with company match
Profit Sharing
Competitive compensation in line with work experience
Mental health benefits including coaching and therapy sessions
Tuition Reimbursement for qualifying employees enrolled in an accredited degree program related to the needs of the business, maximum of $5,250 per calendar year, employees are eligible for the program upon hire
Employee Ambassador preferred banking products