Digital Banking Fraud Analyst (in-office) - Midvale, UT
About The Position
Zions Bancorporation is seeking a Digital Banking Fraud Analyst to join their team in Midvale, UT. This in-office position involves monitoring and reviewing fraud risk, complex exceptions from various fraud prevention systems, and identifying, preventing, and mitigating digital banking, mobile, electronic, and ACH fraud losses. The role includes conducting research and analysis, preparing management reports, and making recommendations. The analyst will work through high volumes of alerts to confirm actual fraud events, research digital banking access logs for unauthorized activity, and assist customers with malware-infected devices. The position also involves handling inbound and outbound fraud and malware-related calls and supporting the implementation and daily operations of Zelle, including monitoring transactions, maintaining compliance, and tracking fraud trends.
Requirements
- Bachelor's degree in a related field and 2+ years of financial services experience with fraud and/or information security processes and procedures, preferably in an online banking fraud prevention, detection, and mitigation area.
- Working knowledge of loss and fraud detection/prevention principles, compliance and regulatory issues related to the department and/or company.
- Working knowledge of fraud and digital banking systems and detection tools.
- Zelle-related experience.
- Strong communication skills both written and verbal.
- Skills needed to conduct client phone interviews to identify fraud/scams.
- Knowledge and experience with root cause analysis.
- Solid analytical, interpretive, and problem-solving skills.
- Ability to use various software applications.
- Works to meet tight deadlines to mitigate loss.
Nice To Haves
- A combination of education and experience may meet requirements.
Responsibilities
- Monitor and review the fraud risk, unique or highly complex exceptions generated from various fraud prevention systems, filters, and exception files.
- Identify, prevent, and mitigate digital banking, mobile, electronic, and/or ACH banking fraud losses.
- Conduct research and analysis, prepare management report, and make recommendations to senior officers.
- Work through high volumes of potential alerts to confirm limited actual fraud events.
- Research digital banking access logs to identify unauthorized access and/or transactions.
- Assist digital banking customers with malware infected computers or other access devices.
- Handle inbound and outbound fraud and malware related calls with customers and other financial institutions.
- Perform other duties as assigned.
- Monitor Zelle transactions, review tokens, fraud, and disputes.
- Track fraud trends, disputes, complaints.
- Maintain documentation for procedures, fraud response, and dispute resolution.
- Support fraud investigations and audit requests.
- Provide research and analysis for Zelle-related projects.
Benefits
- Medical, Dental and Vision Insurance - START DAY ONE!
- Life and Disability Insurance
- Paid Parental Leave and Adoption Assistance
- Health Savings (HSA), Flexible Spending (FSA) and dependent care accounts
- Paid Training
- Paid Time Off (PTO)
- 11 Paid Federal Holidays, and any applicable state holidays
- 401(k) plan with company match
- Profit Sharing
- competitive compensation in line with work experience
- Mental health benefits including coaching and therapy sessions
- Tuition Reimbursement for qualifying employees enrolled in an accredited degree program related to the needs of the business, maximum of $5,250 per calendar year, employees are eligible for the program upon hire
- Employee Ambassador preferred banking products
- 12 bank holidays
- profit sharing
- company-matched 401(k) contributions
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
