Loan Collections Specialist

Climate First Bank

13d • Remote

About The Position

We are seeking a Loan Collections Specialist to take charge of diverse portfolios—from cutting-edge consumer solar loans to high-stake SBA-guaranteed accounts. This remote role is the perfect combination of loan servicing, compliance and effective and strategic borrower engagement.

Requirements

• Strong familiarity with FDCPA, ECOA, and SBA servicing guidelines.
• 3+ years of progressive experience handling Commercial and/ or SBA portfolios preferred.
• Entrepreneurial Self-Starter - You take charge of your work product and take pride in delivering consistently great and measurable results. You run independently by driving collection efforts forward in a high-volume environment. You understand what it takes to bring tasks to completion, can anticipate and mitigate slowdowns and have a unique ability to balance efficiency and attention to detail. A high-pace and high-expectation environment excites you and you can’t wait to push yourself to new professional heights in a company that rewards high performance.
• Organization & Efficiency- You manage your time like a pro and stay focused under pressure. You love a good system but also adapt to changing routines. You’re a master note-taker and checklist fanatic and stay on top of things with ease and consistency.
• Master Communicator- You communicate with confidence, precision, and professionalism. You listen deeply and respond thoughtfully. Your negotiation skills are unmatched and you understand that thorough documentation is part of the process.
• Banking & Fintech Acumen - You understand banking and Collections deeply. Once you understand a process, you consistently look for ways to improve it or to complete it more efficiently. You are also committed to becoming a compliance wiz and actively pursue excellent knowledge of regulatory requirements and branch protocols. Lastly, you relentlessly seek and expand your understanding of our products and services and never miss an opportunity to speak eloquently about the Bank.
• Tech-Forward and Analytical Thinking - You learn new tools quickly, are excited by innovation and leverage technology to create efficiencies.
• Commitment to Being a Team Player - You lift others up, share ideas, and bring positive energy to everything you do. You know how to operate as a part of a larger team and love contributing to the big picture. You’re dependable and always happy to lend a hand where needed.

Responsibilities

• Adhere to internal policies and external regulations, including FDCPA, ECOA, and SBA servicing guidelines (SOP 50 57 and SOP 50 10).
• Maintain diligent documentation of borrower interactions.
• Participate in periodic audits and reviews to validate compliance and performance.
• Stay current with regulatory updates and best practices in collections and borrower engagement.
• Pursue collection efforts timely and strategically.
• Achieve optimal recovery rates for delinquent accounts in consumer solar, commercial, residential, and SBA-guaranteed loan portfolios.
• Negotiate payment arrangements and document all communications and outcomes in the loan servicing system.
• Work with legal and credit teams to prepare accounts for litigation, charge off or SBA guaranty purchase.
• Monitor trends and recurring issues and recommend process improvements where needed.
• Educate borrowers on loan terms and consequences of non-payment to foster solution-oriented communication with borrowers.
• Encourage resolution and reduce repeat delinquencies while upholding the Bank’s values and customer service standards.
• Initiate borrower contact within 5 days of delinquency for consumer solar loans.
• Issue demand letters and follow-up actions within 48 hours of status change for commercial and residential loans.
• Adopt a commitment to environmental, social, economic, and racial justice.
• Stay informed of applicable regulatory requirements and complete all mandatory compliance and IT training.
• Pursue and demonstrate an understanding of established Bank policies, procedures, and regulations.
• Question suspicious activity and collaborate closely with the respective department(s) to help prevent fraudulent activity.

Benefits

• Annual bonus, incentives and equity
• 100% employer-paid health coverage for employees
• Employer contribution for dependents
• Medical, Dental & Vision Insurance
• Health Savings Account (HSA)
• Free Telemedicine access via Teladoc
• 401(k) with 6% Employer Match — No Vesting Period
• Employee Stock Options
• Exclusive Employee Banking Perks
• 0% Financing for Employee Solar Loans
• Employee Only Mortgage Product with exclusive interest rates and terms
• 0% Financing for Eligible Electric Vehicles (EVs)
• Referral Incentives
• 2–4 Weeks of Vacation based on officer level plus additional tenure-based time
• 64 Hours of Paid Sick Time for all full-time employees
• Company-Paid Life Insurance
• Short- & Long-Term Disability Insurance
• Voluntary Life, Accident & Critical Illness Coverage
• Employee Assistance Program (EAP) with free counseling, legal, and financial services

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed