Customer Service/Collections Loan Specialist - 221

Sun Loan • Midwest City, OK

1d • Onsite

About The Position

This role is for a Customer Service/Collections Loan Specialist. The position requires a blend of customer service and collections experience, with a focus on managing loan accounts and ensuring customer satisfaction while adhering to collection procedures. The ideal candidate will possess strong organizational and communication skills, along with proficiency in various operating systems and software applications.

Requirements

• 1 year Customer Service experience in any field
• 6 months Collections experience, a plus
• High School/GED preferred
• Proficiency in operating systems (e.g., Windows, macOS, Linux) and common software applications (e.g., Microsoft Office Suite, Google Workspace), with experience in software installation, configuration, and troubleshooting.
• Demonstrates a positive attitude, strong work ethic, and a collaborative approach, contributing to a respectful and productive work environment.
• Excels in building and maintaining strong customer relationships, demonstrating excellent communication, active listening, and persuasive sales techniques to drive customer satisfaction and business growth.
• Strong organizational skills, with the ability to manage multiple tasks efficiently, prioritize responsibilities, and meet deadlines while maintaining attention to detail.
• Proficient in basic math skills, including addition, subtraction, multiplication, and division, with the ability to apply these skills to analyze data and perform calculations accurately.

Responsibilities

• Manage loan accounts and collections.
• Build and maintain strong customer relationships.
• Utilize communication, active listening, and persuasive sales techniques.
• Manage multiple tasks efficiently, prioritize responsibilities, and meet deadlines.
• Perform basic math calculations for data analysis.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED