Collections Specialist

TekniPlex•Wayne, PA

13d•Onsite

About The Position

In this corporate position, you will have shared ownership of Tekniplex's Businesses AR portfolios in NA. This position is actively involved to ensure credit and collection policies and procedures are administered across assigned portfolios. The successful candidate will work with Treasury and Business Teams to achieve AR metric objectives by taking tactical actions to enhance timely payment receipt and sales growth. Critical success factors are: (a) ability to communicate with all levels of TekniPlex. We are looking for a self-directed individual who excels at working independently and as a team player in a fast-paced environment. The ideal candidate will possess a high degree of accuracy, initiative, and creativity. It will be necessary to develop and maintain cooperative working relationships with the business teams and assigned accounts.

Requirements

A minimum of 3-7 years collection, credit, finance, accounting or related experience.
Good negotiation skills including ability to influence and persuade others to achieve desired outcome.
Easy to approach with excellent inter-personal and communications skills to deal calmly and effectively with customers while maintaining and promoting a positive image of TekniPlex.
Conducts him/herself professionally and respectfully while holding high ethical standards.
Strong problem solving and process improvement skills with ability to look beyond the obvious to identify and resolve hidden problems.
Proactive, self-motivated, results-driven achiever who sets challenging goals supporting company objectives.
Organized with well-established time management skills able to manage high volume of accounts across varying activities.
Proficient use of MS Excel, Word, and PowerPoint with strong skills to accurately interpret data.
Normally requires three (3) to seven (7) years directly related experience.

Nice To Haves

Experience with Infor-LN ERP system is a plus.

Responsibilities

Proactively solicits payment of overdue customer accounts/invoices early in the payment cycle.
Follows up consistently and promptly on customer payment commitments.
Maintains a permanent record of each call made to the customer, documenting specific details of the conversation as well as the amount and date of expected payments.
Monitors slow paying accounts and implements corrective actions.
Determines root causes of customer slow pay and customer disputes working cross functionally to resolve.
Maintains frequent contact with internal partners providing necessary details to improve portfolio performance.
Establish, review, update customer credit limits, payment terms, and risk classifications to balance commercial opportunity with financial risk and comply with all internal control/SOX requirements.
Process credit applications timely to meet internal service-level commitments.
Track customer payments daily and ensure cash posting and offsets are applied accurately to customer accounts per cash posting guidelines.
Assists in the negotiation and establishment of electronic payment formats & remittance details supporting auto-cash initiatives.
Provide collection reports identifying and/or monitoring opportunities to improve AR portfolios.
Prepare and distribute meaningful customer highlights and summaries to business partners to drive collection results.
Support unclaimed property reporting and escheatment processes by reviewing aged outstanding items, reconciling accounts, maintaining documentation, and ensuring compliance with state regulatory requirements.
Other responsibilities and projects as assigned.