Loan Clerk

R I A FEDERAL CREDIT UNION • Bettendorf, IA

1d • Onsite

About The Position

At R.I.A. Federal Credit Union, the primary focus of the Loan Servicing Clerk is to improve the financial well-being of our members. Assist in all phases of loan processing with the exception of approving or denying an application. Assist in processing insurance related documents and reports as they pertain to loan area. This is accomplished through: Relationships: Building relationships is integral to the success of R.I.A. As a community credit union, R.I.A.s Loan Servicing Clerk will invest the time to get to know members and take care of their needs while finding opportunities to improve their financial well-being. Integrity: In an era of big banks and big data, operating with integrity is becoming a more difficult trait to find in a financial institution. An R.I.A. Loan Servicing Clerk is committed to handling members finances and data in a manner that is ethical, transparent, and professional. Action: Not content with business as usual, R.I.A. is action oriented. From helping a member solve a financial challenge to positively impacting the community through volunteering and sponsorships, R.I.A. is motivated to action.

Requirements

• High School graduate or equivalent, required.
• Quality Focused
• Exemplary Customer Service
• Confidentiality
• Credit Reports
• Financial Skills/ Acumen
• Ability to problem solve; make decisions
• Respectful
• Collaborative
• Cooperative
• Can learn and evolve
• Adaptable
• Dependable and dedicated
• Good analytical ability
• Professional
• Ability to handle stressful situations and disgruntled people
• Trustworthy/ethical/listens well
• Attention to detail, accurate and solid organizational skills
• Strong written and verbal communication skills; comfortable making presentations
• Takes initiative; problem solves; works independently with little supervision; and in team environment
• Relates well to employees at all levels; relationship-builder; helpful attitude

Nice To Haves

• One or more years previous experience in lending process and/or clerical management, preferred.

Responsibilities

• Maintain current knowledge of credit union philosophy, services and policies as well as the current knowledge and understanding of federal and state laws and regulations as they pertain to your area of responsibility. Ensuring the policies and procedures are followed and in compliance daily.
• Gather and review loans disbursed by Branches ensuring that each loan is processed accurately by making sure each one is properly documented, closed, disbursed, coordinated and filed.
• Tracking and collecting any missing loan related documents.
• Maintain orderly files on each account with attention to complete and accurate detailing of all correspondence, documents, or problems along with purging loan files and loans pending by destroying out-of-date or unnecessary loan documents within compliance.
• Assist with the process of Members with the process of loan applications while always ensuring completeness and accuracy of information as provided.
• Gather background information on loan applicants.
• Assist in answering phones for loan area from Members and Credit Union Staff daily.
• Prepare forms, form letters, reports and correspondence for lending purposes.
• Assist in resolution of errors or problems relating to loans or loan products.
• Maintaining and tracking Suspense file for titles and other missing loan documents.
• Processing of new loan report and assisting when needed for daily paid loan reports.
• Completing and processing approved extension agreements while maintaining a trackable spreadsheet.
• Assist with maintaining Konstant Kash (line of credit) portfolio including but not limited to renewal notifications, updates, processing new lines, rescissions and limit letters.
• Prepare and process MasterCard Credit Card payment balancing reports ensuring accurate application of members payments.
• Process any MasterCard maintenance on behalf of the Branches.
• Funding MasterCard Credit Card Applications and verifying documents received for funding are accurate and done correctly.
• Being a point of contact for Branches/Staff needing assistance in all areas of the Loan Department.
• Assisting in reviewing indirect loan approvals over 45 days old and purge any that are not disbursed.
• Assisting in daily filing of loan documents including titles, indirect lending documents, and other loan documents as needed.
• Ensure that all information and transactions regarding members, coworkers, and other credit union business are kept confidential.
• Participating in continuing education as requested and participating in meetings within your Department as required.
• Maintaining ongoing communication with your supervisor informing him/her of all pertinent problems, irregularities, new developments, changes, and other important information within area of responsibility.
• Must cooperate with other personnel to ensure a team effort and prompt member service.
• Always promoting and maintain a positive image of the Credit Union and a professional, courteous attitude toward coworkers, members, management, and the community.
• Maintaining the security of your work area and the department keeping it organized and neat in appearance and always enforcing maximum security over valuables and documents on hand according to policies and procedures.
• Protect and respect Credit Union property, equipment and supplies at all times.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED