Loan Assistant in Palestine

Austin Bank•Palestine, TX

2d•Onsite

About The Position

The Loan Assistant is responsible for understanding and complying with regulatory requirements for financial transactions, specifically Bank Secrecy Act (BSA) and Customer Identification Program (CIP). This role requires exhibiting superior customer service, building strong customer relationships, and promoting loyalty to Austin Bank. The position also involves fostering a teamwork atmosphere, staying updated on company communications, and developing personal skills through ongoing training. Upholding the organization's values of ethics, integrity, and confidentiality is paramount. Key duties include greeting customers, processing loans, interviewing prospective loan customers, attending loan closings, handling telephone and visitor inquiries, scheduling appointments, composing correspondence, managing mail, performing administrative and clerical tasks, coordinating departmental activities, filing, resolving routine matters, maintaining loan-related records and exception lists, obtaining credit reports, handling confidential information, promoting bank products and services, preparing reports, notarizing documents, verifying port activity and file maintenance, cross-training in other areas, reporting to work regularly and promptly, and maintaining established department and Bank policies and objectives.

Requirements

Employee is responsible to understand and comply with regulatory requirements for financial transactions, most specifically Bank Secrecy Act (BSA) and Customer Identification Program (CIP) as it relates to specific job functions.
Exhibits superior customer service as an Austin Bank team member.
Demonstrates high quality relationship building techniques to ensure the customer receives the best possible solution to his banking and financial needs.
Helps promote a loyal relationship between the customer and Austin bank.
Participates in developing a teamwork atmosphere with co-workers as part of department/branch location by attending meetings, participating in discussions, treating co-workers with respect and courtesy, and contributing to departmental goals.
Has a responsibility to stay abreast of company communications by reading publications, announcements and company e-mails, etc.
Takes advantage of appropriate communication channels regarding bank related business matters.
Develop personal skills and capabilities through on-going training, as provided by the company or elsewhere subject to Company approval.
Uphold and safeguard the organizations values particularly relating to ethics, integrity, and confidentiality both internally and externally.
Greets customers and provides superior customer service.
Processes loans.
Interviews prospective customers for loans.
Attends loan closings.
Answers telephone and provides information to callers or routes call to appropriate person and places outgoing calls.
Greets visitors, ascertains nature of business, and directs visitors to appropriate persons.
Schedules appointments, composes and types correspondence, reads and routes incoming mail, and performs other administrative and clerical duties.
Assists in coordinating departmental activities.
Initiates appropriate action required to expedite task completion.
Files correspondence and other records.
Maintains files.
Resolves matters of a routine nature to conserve supervisor’s time.
Maintains ticklers pertaining to loans.
Maintains loan exception list.
Obtains credit reports.
Handles confidential and sensitive information with proper discretion.
Explains, promotes and/or sells bank products or services.
Prepares required reports and files as necessary.
Notarizes documents.
Verifies port activity and file maintenance.
Cross-trains in other areas to provide assistance as needed.
Provides superior customer service.
Reports to work regularly and promptly.
Maintains established department and Bank policies, procedures and objectives and quality assurance.
Enhances professional growth and development through participation in in-service meetings, current literature, etc.

Responsibilities

Understand and comply with regulatory requirements for financial transactions, including Bank Secrecy Act (BSA) and Customer Identification Program (CIP).
Exhibit superior customer service and build strong customer relationships.
Participate in developing a teamwork atmosphere with co-workers.
Stay abreast of company communications.
Develop personal skills and capabilities through on-going training.
Uphold and safeguard the organization's values, particularly relating to ethics, integrity, and confidentiality.
Greet customers and provide superior customer service.
Process loans.
Interview prospective customers for loans.
Attend loan closings.
Answer telephone and provide information to callers or route calls, and place outgoing calls.
Greet visitors, ascertain the nature of business, and direct visitors to appropriate persons.
Schedule appointments, compose and type correspondence, read and route incoming mail, and perform other administrative and clerical duties.
Assist in coordinating departmental activities and initiate appropriate action to expedite task completion.
File correspondence and other records, and maintain files.
Resolve matters of a routine nature to conserve supervisor’s time.
Maintain ticklers pertaining to loans.
Maintain loan exception list.
Obtain credit reports.
Handle confidential and sensitive information with proper discretion.
Explain, promote, and/or sell bank products or services.
Prepare required reports and files as necessary.
Notarize documents.
Verify port activity and file maintenance.
Cross-train in other areas to provide assistance as needed.
Report to work regularly and promptly.
Maintain established department and Bank policies, procedures, and objectives, and quality assurance.
Enhance professional growth and development through participation in in-service meetings, current literature, etc.