Universal Banker in Palestine

Austin Bank • Palestine, TX

3d • Onsite

About The Position

The Universal Banker role involves a combination of sales, customer service, and operational duties within a branch. The position requires explaining products and services, assisting customers with their financial needs, and cross-selling the bank's offerings. A key aspect is providing superior customer service, building strong relationships, and ensuring customer loyalty. Responsibilities include opening accounts, processing transactions, taking loan applications, responding to inquiries, and resolving issues. The role also demands adherence to banking regulations, accurate documentation, and maintaining confidentiality. Teamwork and professional development are also emphasized.

Requirements

• Explains products/services available and assists in the selection of the most appropriate product/services for the customer.
• Calls on potential or existing customers to develop new business or retain existing business.
• Interviews customer to adequately perform assessment of their financial needs.
• Corresponds with or interviews applicant or creditors to resolve questions regarding application information.
• Cross-sells the Banks’ products/services.
• Exhibits superior customer service as an Austin Bank team member.
• Demonstrates high-quality relationship building techniques to ensure the customer receives the best possible solution to their banking and financial needs.
• Helps promote a loyal relationship between the customer and Austin bank.
• Provides prompt, efficient, and friendly service to customers and potential customers.
• Opens deposit accounts, processes teller transactions, takes loan applications, responds to customer inquiries, resolves issues, recognizes and refers cross-sell opportunities as appropriate.
• Performs all transactions according to specified guidance and prepares all required documentation.
• Answers telephone calls taking messages, forwarding calls or providing assistance to customers as needed.
• Approves loans within specified limits or refers to specified lender for approval.
• Cross-trains in other areas in order to provide assistance.
• Provides back up as needed to ensure quality customer service.
• Participates in developing a teamwork atmosphere with co-workers as part of branch location by attending meetings, participating in discussions, treating co-workers with respect and courtesy, and contributing to departmental goals.
• Has a clear understanding of banking regulations pertaining to deposit and loan products.
• Ensures all documentation on new loan and/or deposit accounts is complete and accurate according to policy.
• Maintains an organized and adequately supplied work area.
• Maintains compliance with Bank policies, procedures, goals and objectives.
• Adheres to procedures for customer confidentiality.
• Enhances professional growth and development through participation in education programs, current literature, and in-service meetings, etc.

Responsibilities

• Explains products/services available and assists in the selection of the most appropriate product/services for the customer.
• Calls on potential or existing customers to develop new business or retain existing business.
• Interviews customer to adequately perform assessment of their financial needs.
• Corresponds with or interviews applicant or creditors to resolve questions regarding application information.
• Cross-sells the Banks’ products/services.
• Exhibits superior customer service as an Austin Bank team member.
• Demonstrates high-quality relationship building techniques to ensure the customer receives the best possible solution to their banking and financial needs.
• Helps promote a loyal relationship between the customer and Austin bank.
• Provides prompt, efficient, and friendly service to customers and potential customers.
• Opens deposit accounts, processes teller transactions, takes loan applications, responds to customer inquiries, resolves issues, recognizes and refers cross-sell opportunities as appropriate.
• Performs all transactions according to specified guidance and prepares all required documentation.
• Answers telephone calls taking messages, forwarding calls or providing assistance to customers as needed.
• Approves loans within specified limits or refers to specified lender for approval.
• Cross-trains in other areas in order to provide assistance.
• Provides back up as needed to ensure quality customer service.
• Participates in developing a teamwork atmosphere with co-workers as part of branch location by attending meetings, participating in discussions, treating co-workers with respect and courtesy, and contributing to departmental goals.
• Has a clear understanding of banking regulations pertaining to deposit and loan products.
• Ensures all documentation on new loan and/or deposit accounts is complete and accurate according to policy.
• Maintains an organized and adequately supplied work area.
• Maintains compliance with Bank policies, procedures, goals and objectives.
• Adheres to procedures for customer confidentiality.
• Enhances professional growth and development through participation in education programs, current literature, and in-service meetings, etc.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed