Loan Application Analyst

Pennsylvania State Employees Credit Union•Harrisburg, PA

2d•Onsite

About The Position

The Loan Application Analyst provides high-quality member service by handling inbound loan inquiries, completing loan applications, and making lending decisions. This role is responsible for evaluating applications, communicating outcomes, and guiding members through loan options while maintaining a strong focus on accuracy, efficiency, and member experience. The company emphasizes that "Members Achieve More" and has remained strong for 90 years, encouraging employees to learn, grow, and pursue their dreams.

Requirements

High School (Required)

Responsibilities

Handle inbound member calls related to loan inquiries and applications
Assist members with completing loan applications
Provide clear and accurate information on loan products, terms, and options
Guide members through the application process and next steps
Review and evaluate loan applications, including credit, income, and risk factors
Verify applicant information using credit bureaus and supporting documentation
Make loan approval or denial decisions in accordance with policy
Ensure all required documentation is complete and accurate
Clearly communicate loan decisions, including approvals and denials
Use a professional, solution-focused approach in all interactions
Recognize and respond appropriately to member cues and concerns
De-escalate situations involving dissatisfied members, offering patience, assistance and support in order to find alternative solutions
Handle member complaints professionally and efficiently
Assist in training new employees, ensuring they understand policies
Collaborate with other departments to improve overall service
Maintain a balance between call quality and productivity expectations
Manage call flow effectively while ensuring accurate decisioning
Adhere to established procedures, policies, and compliance requirements
Other duties as assigned