Loan and Share Mediator (Collections)

Broadview Federal Credit Union•Buffalo, NY

3d•Remote

About The Position

This position is open to candidates residing in Buffalo, NY, Syracuse, NY or Albany, NY. As a Collections Representative, you'll help members navigate financial challenges while protecting the financial health of the credit union. You'll be responsible for managing delinquent accounts and finding solutions that benefit both our members and the organization.

Requirements

Minimum of 2 years of collections, customer service, call center, banking, or related experience preferred
Strong communication and relationship-building skills
Ability to navigate challenging conversations with professionalism and empathy
Attention to detail and strong documentation skills

Nice To Haves

Associate degree from an accredited college or university preferred.
Equivalent combination of education and experience will be considered.
Bilingual individuals who are fluent in a second language in addition to English are highly encouraged to apply.

Responsibilities

Contacting members regarding delinquent accounts and working toward successful resolution
Managing consumer loan, credit card, negative share, and small commercial collection accounts
Maintaining accurate collection records and documentation
Applying state and federal regulations related to collections, bankruptcy, foreclosure, repossessions, and consumer protection
Partnering with attorneys, repossession vendors, and external collection agencies when appropriate
Making recommendations regarding repossessions, charge-offs, and collection strategies
Delivering exceptional member service while meeting performance and quality goals
Supporting department reporting and operational initiatives