Loan Administrator I (62826)
About The Position
The Loan Administrator I provides foundational administrative support in the processing and servicing of consumer loans. This role focuses on accurate execution of established procedures, timely document handling, and responsive support to Members and internal Team Members. The Loan Administrator I works under general supervision, ensuring loan quality standards are met while gaining proficiency in servicing functions. This position contributes to departmental efficiency by identifying routine process improvements and maintaining a high level of accuracy and reliability.
Requirements
- 0 months to 1 year of similar or related experience
- A high school education or GED
- Maintain confidentiality of documentation and information.
- Outstanding communication and listening skills.
- Sound judgment and decision-making skills.
- Perform tasks and duties independently with limited supervision.
- Proficient in the areas of detail and documentation.
- Apply the highest level of ethical scrutiny in all situations and ensure that the protection of the Credit Union is the primary objective.
- Read and understand insurance declaration sheets.
- Knowledge of credit union policies/procedures regarding insurance requirements.
- Understand loan documents and required signatures.
- Knowledge of all loan products and services, title and insurance requirements, appropriate documents, disclosures, and all applicable Consumer Credit laws and regulations.
- Provide Member service that is in accordance with department and/or organizational standards.
Nice To Haves
- Positive, Fun Attitude
- Teamwork
- Learning & Growth
- Creativity & Progressive Mindset
Responsibilities
- Handle paid loans according to procedures, ensuring timely responses in credit reporting and disputes.
- Complete lien releases as per established policies.
- Process payments and manage inquiries from third parties related to loans.
- Manage GAP agreements, claims, and cancellations, and reconcile related accounts monthly.
- Review new loans for accuracy and correct any discrepancies, notifying the relevant individuals and ensuring liens are filed and perfected in a timely manner.
- Assist other departments with loan file maintenance and address Member inquiries about loans.
- Check in, scan, index, and validate all necessary documents for each loan transaction, including loan and lien perfection documents.
- Keep policy manuals updated with lending changes, reviewing them annually and suggesting updates to the Director of Loan Servicing.
- Manage the receipt and processing of bankruptcy notifications, ensuring compliance established policies and procedures.
Benefits
- Up to 27 days off a year
- 10 paid Holidays
- Mental Health Day
- Anniversary Day
- PTO starting on the first day
- 40 hours of Paid Volunteer Time per year
- Traditional & Roth 401K with company match
- Medical, Dental, and Vision benefits effective 1st of the month following first day
- Wellness credit available for Medical premiums
- Company paid benefits including: Basic Life and AD&D Insurance
- Short-Term Disability Insurance
- Long-Term Disability Insurance
- Vision Insurance
- Maternity & Menopause Support Programs
- Employee Assistance Program
- On-Site Gym at our Headquarters location in Overland Park
- Discretionary Stakeholders bonus program
- Attractive interest rates on Team Member checking & Team Member money market accounts
- Consumer and mortgage loan discounts
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
