Loading Dock Supervisor

VPNE•Boston, MA

4d•Onsite

About The Position

The Loading Dock Supervisor bridges the gap between logistical operations and exceptional hospitality. In this role, you will oversee loading dock activities, ensure strict policy and safety compliance, and lead your team to deliver pleasant, courteous, and efficient service to all guests and tenants.

Requirements

Proven experience in warehouse operations with demonstrated success in a supervisory, team lead, or management role.
High School Diploma or GED equivalent.
Must be at least 18 years of age.
Proficient in English (written and verbal).
Strong working knowledge of OSHA and DOT safety standards.
Ability to receive medical and/or security clearance for one or more job sites.
Ability to effectively maneuver, bend, stand, sit, or run for prolonged periods in all outdoor and indoor weather conditions.
Ability to safely and repeatedly lift a minimum of 50 lbs and push a minimum of 200 lbs.
Manual dexterity to operate basic garage equipment, pay-on-foot machines, and garage barriers.
Strong sense of customer service with the ability to build quick relationships, problem-solve, and stay organized.
Ability and willingness to smile during every interaction and strictly maintain VPNE uniform standards.

Nice To Haves

Active certification for material handling equipment (specifically forklifts) is preferred.

Responsibilities

Prioritize exceptional guest experiences in every interaction by maintaining a welcoming, ready-to-serve posture.
Acknowledge all guests with eye contact and a smile, prioritizing their needs before other administrative tasks.
Use VPNE preferred terminology and communication standards.
Assist with training, coaching, and mentoring new and existing employees on best practices.
Log all incoming deliveries to the loading dock accurately.
Sort, scan, and efficiently deliver packages to building tenants.
Manage traffic control, parking enforcement, and building access for all loading dock areas.
Maintain clean and organized dock spaces using brooms, dustpans, and floor scrubbers.
Enforce all VPNE and site-specific policies and guidelines.