Loading Dock Manager

BHC • Charleston, SC

2d • Onsite

About The Position

The Loading Dock Manager oversees all logistics related to the hotel’s loading dock, receiving, and distribution operations including group load-in and load-out activities. This role ensures that all inbound and outbound deliveries are managed safely, efficiently, and in strict adherence to the hotel’s policies, luxury service standards, and security protocols. As a key leader in the back-of-house operations, the Loading Dock Manager acts as the central point of coordination between vendors, Purchasing, Security, Engineering, Housekeeping, Food & Beverage, Spa, and all operational departments. This role maintains the highest levels of organization, accuracy, cleanliness, and safety to support seamless hotel operations.

Requirements

• Valid Class D driver’s license required; ability to operate box trucks to off-site locations as needed.
• Minimum 3 years of experience in logistics, warehouse operations, receiving, or supply chain management; luxury hospitality experience preferred.
• Forklift certification required, or ability to obtain certification upon hire; ability to operate a pallet jack.
• Basic computer skills and experience with Microsoft Office preferred.
• Strong understanding of receiving procedures, inventory control, and vendor management.
• High integrity, attention to detail, and a proactive problem-solving approach.
• Ability to remain calm and organized in fast-paced, high-volume operational periods.
• Ability to coordinate multiple parties effectively during street and dock operations
• Ability to work flexible schedules, including early mornings, evenings, weekends, and holidays as needed.
• Ability to lift, carry, push, and pull up to 50 lbs; occasional lifting up to 75 lbs with appropriate equipment or assistance.
• Prolonged periods of standing, walking, and moving goods throughout the loading dock, storeroom and hotel areas.
• Ability to bend, kneel, reach, and climb step stools or ladders.
• Ability to work in varying temperatures (e.g., outside, dock, coolers, freezers).
• Clear vision for reading labels, instructions, and reports.
• Adequate hearing for effective communication via radios, traffic interaction and direct interaction with colleagues and guests.

Nice To Haves

• luxury hospitality experience preferred

Responsibilities

• Manage daily operations of the loading dock, ensuring safe, orderly, and controlled access at all times.
• Oversee the receiving of all hotel goods: OS&E, F&B non-food items, linens, amenities, spa products, engineering parts, retail merchandise, and packages.
• Ensure perishable items are immediately routed to proper storage areas upon receipt (e.g., refrigerated, frozen).
• Enforce proper scheduling for vendor deliveries to prevent congestion and ensure efficient flow.
• Serve as the dock’s main point of contact for all vendors, delivery drivers, and service partners.
• Confirm vendor compliance with hotel protocols, including ID requirements, safety rules, and traffic flow.
• Work closely with Purchasing on delivery issues, backorders, damaged items, or discrepancies.
• Assist with group load-in and load-out coordination.
• Coordinate prompt distribution of OS&E and non-perishable goods to the correct departments.
• Oversee logging and secure movement of equipment and high-value goods throughout the property.
• Communicate with all departments for delivery and pickup of OS&E.
• Enforce safety standards, including PPE requirements, equipment handling procedures, and emergency protocols.
• Maintain secure access control in partnership with Security and follow proper contractor/vendor sign-in procedures.
• Ensure compliance with hotel policies, local regulations, fire codes, and food safety standards.
• Document all incidents, delivery issues, or policy violations and report to Director of Purchasing.
• Maintain an impeccably clean, clutter-free, and well-organized loading dock and receiving area that reflects five-star hotel standards.
• Oversee daily cleaning checklists and waste/recycling management processes including power washing and grease traps.
• Monitor equipment (pallet jacks, lifts, carts) and coordinate maintenance or repairs.
• Maintain company vans and trucks, including monitoring registration, insurance, fuel levels, tire pressure, and fluid levels.
• Coordinate maintenance and mechanic visits as needed, and track fleet usage through Keywatcher (fleet key management system).
• Directly supervise and manage a team of Mailroom Clerks, providing day-to-day direction, performance feedback, and accountability to BHC standards and SOPs.
• Participate in the hiring, onboarding, and performance evaluation of direct reports in partnership with the Director of Purchasing and People and Culture.
• Foster a collaborative culture with other departments to anticipate and meet operational needs.

Benefits

• A career at BHC is an opportunity to grow, innovate, and make a lasting impact.
• Here, we cultivate a culture where excellence and integrity thrive, and where each team member’s potential is nurtured in a dynamic, supportive environment.
• Your talents are recognized.
• Your ambitions are encouraged.
• Your work truly matters.
• Join us and discover where your journey at BHC can take you.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: No Education Listed