Full Time - Loader/Cart Associate - Day

Lowe's Home Centers•Front Royal, VA

12d•Onsite

About The Position

The Loader/Cart Associate is responsible for providing excellent customer service by assisting customers with locating, selecting, carrying, and loading merchandise. This role involves supporting checkout, fulfillment, and customer assistance needs throughout the store. The associate will also be responsible for collecting carts and maintaining clean, organized, and safe work areas both inside the store and in the parking lot. Additionally, they will operate store equipment as needed, communicate product information to customers, and follow all safety policies and procedures. Specific responsibilities vary for Loader roles supporting Pro customers and the Garden Center, focusing on proactive engagement, efficient order fulfillment, and maintaining specific departmental standards.

Requirements

6 Months Experience using a computer, including inputting, accessing, modifying, or outputting information.
6 Months Experience using common retail technology, such as smart phones and tablets.
Ability to obtain sales related licensure or registration as may be required by law.

Nice To Haves

High school diploma or GED
6 Months Retail experience
6 Months Experience as a Loader at any home improvement or hardware retailer
6 Months Retail merchandising experience, including performing Zone Recovery, stocking, down stocking, facing/fronting product, pricing, maintaining signage, and housekeeping.
6 Months Experience in any industry inspecting, carrying, loading, and unloading product or material in or out of vehicles.

Responsibilities

Provides SMART customer service through Lowe’s customer service policies, procedures, and programs.
Assists customers with locating, selecting, carrying, and loading merchandise.
Responds promptly to customer and associate questions.
Supports checkout, fulfillment, and customer assistance needs throughout the store.
Pulls, stages, and prepares customer and contractor orders accurately and efficiently.
Uses power equipment and store technology safely and effectively to move, stage, and load merchandise.
Maintains in-stock conditions by down stocking and replenishing merchandise.
Supports large order fulfillment while maintaining product quality and accuracy.
Collects carts and helps maintain clean, organized, and safe work areas inside the store and parking lot.
Identifies and reports safety hazards, theft, and security concerns to management and/or Asset Protection.
Operates store equipment as needed (e.g., Zebra phone, telephone, paging system, copiers, computers, CCTV surveillance system, key cutter, panel saw, paint mixer, flooring cutters, compacter baler).
Communicates stock, special order merchandise, product features, application, warranty, and Lowe’s program information to customers.
Responds knowledgeably to customer and employee questions and provides project guidance.
Follows all Lowe’s safety policies and procedures, including proper use of power equipment, spotters, and safety devices.
Serves as a visible extension of the Pro Desk by supporting Pro customer relationships from arrival through order completion.
Proactively engages Pro customers while assisting with loading, staging, and order fulfillment.
Remains visible and available to support customers in the Pro loading area, including under the Pro canopy.
Responds quickly to customer loading requests and helps ensure efficient service for large or complex orders.
Builds relationships with repeat Pro customers and supports enrollment in MyLowe’s Pro Rewards and Pro Credit offerings.
Ensures Pro Standards are maintained in the parking lot and under the Pro canopy.
Completes required power equipment and spotter training to support safe and efficient loading practices.
Loads customer vehicles using proper techniques based on order size, weight, and fulfillment needs.
Ensures orders are loaded accurately while maintaining product quality and safety standards.
Assists customers and associates with loading products and completing orders in the Garden Center.
Remains visible and available to support customer needs throughout the Garden Center loading area.
Partners with the Garden Center Department Supervisor to ensure customer orders are staged and ready for pickup.
Performs additional duties as assigned.

Benefits

Health, Dental and Vision insurance
Life and Disability insurance
Paid time off based on role, tenure, and locality, including vacation, holidays, sick and volunteer time
Flexible spending and health savings accounts
401(k) Retirement account with company match
Employee Assistance Program with concierge, work/life services and no-cost counseling for all kinds of needs
Education support programs, including tuition assistance and trade skills scholarships
Business Travel Accident insurance
Maternity and Parental leave
Adoption assistance
Lowe’s Associate Discount and broad discount platform
Annual bonuses
Enrollment in Lowe's Employee Stock Purchase Plan and/or deferred compensation plan
Grant awards