Full Time - Loader/Cart Associate - Day

Lowe's Companies, Inc. • Christiansburg, VA

3d • $15 - $16 • Onsite

About The Position

The Loader/Cart Associate provides SMART customer service by assisting customers with locating, selecting, carrying, and loading merchandise. This role supports checkout, fulfillment, and customer assistance needs, accurately and efficiently pulling, staging, and preparing customer and contractor orders. Associates use power equipment and store technology to move, stage, and load merchandise, and maintain in-stock conditions by down stocking and replenishing. They support large order fulfillment while maintaining product quality and accuracy, and collect carts to help maintain clean, organized, and safe work areas inside the store and parking lot. The role also involves identifying and reporting safety hazards, theft, and security concerns, and operating store equipment as needed. Communication of stock, special order merchandise, product features, application, warranty, and Lowe’s program information to customers is key, as is providing project guidance when needed. Associates must follow all Lowe’s safety policies and procedures. Specific responsibilities for the Loader role include supporting Pro customer relationships from arrival through order completion, proactively engaging Pro customers, remaining visible and available in the Pro loading area, and responding quickly to customer loading requests. This includes building relationships with repeat Pro customers, supporting enrollment in MyLowe’s Pro Rewards and Pro Credit, ensuring Pro Standards are maintained, and completing required power equipment and spotter training. For the Garden Center, associates assist with loading products and completing orders, remaining visible and available in the Garden Center loading area, and completing required training. They support the completion of large, high-quality orders and partner with the Garden Center Department Supervisor to ensure customer orders are staged and ready for pickup.

Requirements

• 6 Months Experience using a computer, including inputting, accessing, modifying, or outputting information
• 6 Months Experience using common retail technology, such as smart phones and tablets
• Ability to obtain sales related licensure or registration as may be required by law

Nice To Haves

• High school diploma or GED
• 6 Months Retail experience
• 6 Months Experience as a Loader at any home improvement or hardware retailer
• 6 Months Retail merchandising experience, including performing Zone Recovery, stocking, down stocking, facing/fronting product, pricing, maintaining signage, and housekeeping
• 6 Months Experience in any industry inspecting, carrying, loading, and unloading product or material in or out of vehicles.

Responsibilities

• Provides SMART customer service through the execution of Lowe’s customer service policies, procedures, and programs
• Assists customers with locating, selecting, carrying, and loading merchandise while responding promptly to customers and associate questions
• Supports checkout, fulfillment, and customer assistance needs throughout the store
• Pulls, stages, and prepares customer and contractor orders accurately and efficiently
• Use power equipment and store technology safely and effectively to move, stage, and load merchandise
• Maintains in-stock conditions by down stocking and replenishing merchandise as needed
• Supports large order fulfillment while maintaining product quality and accuracy
• Collect carts and help maintain clean, organized, and safe work areas inside the store and parking lot
• Identifies and reports safety hazards, theft, and security concerns to management and/or Asset Protection
• Operates store equipment as needed depending on one specific role and department (e.g., Zebra phone, telephone, paging system, copiers, computers, CCTV surveillance system, key cutter, panel saw, paint mixer, flooring cutters, compacter baler)
• Communicates all stock, special order merchandise, product features, application, warranty, and Lowe’s program information to customers, while responding knowledgeably to customer and employee questions and providing project guidance when needed.
• Follows all Lowe’s safety policies and procedures, including proper use of power equipment, spotters and safety devices
• Performs additional duties as assigned
• Serves as a visible extension of the Pro Desk by supporting Pro customer relationships from arrival through order completion
• Proactively engage Pro customers while assisting with loading, staging, and order fulfillment
• Remains visible and available to support customers in the Pro loading area, including under the Pro canopy
• Responds quickly to customer loading requests and helps ensure efficient service for large or complex orders
• Builds relationships with repeat Pro customers and supports enrollment in MyLowe’s Pro Rewards and Pro Credit offerings
• Ensures Pro Standards are maintained in parking lot and under Pro canopy.
• Completes required power equipment and spotter training to support safe and efficient loading practices
• Loads customer vehicles using proper techniques based on order size, weight, and fulfillment needs
• Ensure orders are loaded accurately while maintaining product quality and safety standards
• Assists customers and associates with loading products and completing orders in the Garden Center
• Remains visible and available to support customer needs throughout the Garden Center loading area
• Supports the completion of large, high-quality orders while maintaining product accuracy and safety
• Partners with the Garden Center Department Supervisor to ensure customer orders are staged and ready for pickup

Benefits

• Health, Dental and Vision insurance
• Life and Disability insurance
• Paid time off based on role, tenure, and locality, including vacation, holidays, sick and volunteer time
• Flexible spending and health savings accounts
• 401(k) Retirement account with company match
• Employee Assistance Program with concierge, work/life services and no-cost counseling for all kinds of needs
• Education support programs, including tuition assistance and trade skills scholarships
• Business Travel Accident insurance
• Maternity and Parental leave
• Adoption assistance
• Lowe's Associate Discount and broad discount platform
• Other discretionary benefits (based on eligibility) include annual bonuses, enrollment in Lowe's Employee Stock Purchase Plan and/or deferred compensation plan, and grant awards

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED