Full Time - Loader/Cart Associate - Opening

Lowe's Home Centers•Mount Pleasant, TX

About The Position

The Loader/Cart Associate provides customer service and assistance throughout the store, including locating, selecting, carrying, loading, staging, and preparing merchandise and customer or contractor orders. The role supports checkout, fulfillment, and in-stock conditions; uses store technology and power equipment safely; collects carts; and helps keep the store and parking lot clean, organized, and safe. The associate communicates product, stock, special-order, warranty, and program information, follows Lowe’s safety procedures, and reports hazards, theft, and security concerns. Depending on the specific assignment, the role may provide additional support to Pro customers or to the Garden Center. Pro-focused duties include assisting with loading and fulfillment, supporting customer relationships and Pro offerings, and maintaining the Pro loading area. Garden Center duties include assisting customers with loading, coordinating staged orders with the Garden Center Department Supervisor, and supporting accurate, safe fulfillment. Required power-equipment and spotter training supports safe loading practices.

Requirements

At least 6 months of experience using a computer, including inputting, accessing, modifying, or outputting information.
At least 6 months of experience using common retail technology, such as smartphones and tablets.
Ability to obtain sales-related licensure or registration as may be required by law.

Nice To Haves

High school diploma or GED.
At least 6 months of retail experience.
At least 6 months of experience as a Loader at a home improvement or hardware retailer.
At least 6 months of retail merchandising experience, including Zone Recovery, stocking, down stocking, facing/fronting product, pricing, maintaining signage, and housekeeping.
At least 6 months of experience in any industry inspecting, carrying, loading, and unloading product or material in or out of vehicles.

Responsibilities

Provide SMART customer service in accordance with Lowe’s policies, procedures, and programs.
Help customers locate, select, carry, and load merchandise, and respond to customer and associate questions.
Support checkout, fulfillment, and customer assistance needs throughout the store.
Pull, stage, and prepare customer and contractor orders accurately and efficiently.
Use power equipment and store technology safely and effectively to move, stage, and load merchandise.
Maintain in-stock conditions by down stocking and replenishing merchandise as needed.
Support large-order fulfillment while maintaining product quality and accuracy.
Collect carts and maintain clean, organized, and safe work areas inside the store and in the parking lot.
Identify and report safety hazards, theft, and security concerns to management and/or Asset Protection.
Operate store equipment as needed for the assigned role and department.
Communicate stock, special-order merchandise, product features, applications, warranties, and Lowe’s program information to customers; answer questions and provide project guidance when needed.
Follow Lowe’s safety policies and procedures, including proper use of power equipment, spotters, and safety devices.
Perform additional duties as assigned.
For Pro assignments, support Pro customer relationships from arrival through order completion; proactively assist with loading, staging, and fulfillment; remain visible and available in the Pro loading area, including under the Pro canopy; respond promptly to loading requests; support enrollment in MyLowe’s Pro Rewards and Pro Credit offerings; and maintain Pro Standards in the parking lot and under the Pro canopy.
Complete required power equipment and spotter training and load customer vehicles using appropriate techniques for order size, weight, and fulfillment needs, while preserving product quality and safety.
For Garden Center assignments, assist customers and associates with loading and order completion; remain visible and available in the loading area; support large, high-quality orders; and partner with the Garden Center Department Supervisor to ensure orders are staged and ready for pickup.