Full Time - Loader/Cart Associate - Opening

Lowe's Companies, Inc. • Plainville, MA

3d • $17 - $17 • Onsite

About The Position

The Loader/Cart Associate provides customer service and helps customers locate, select, carry, and load merchandise. The role supports checkout, fulfillment, customer assistance, and accurate order staging and preparation; uses power equipment and store technology to move merchandise; replenishes merchandise; collects carts; and helps keep store and parking lot work areas clean, organized, and safe. The associate communicates product, stock, special order, warranty, and program information, provides project guidance when needed, follows safety procedures, and reports hazards, theft, and security concerns.

For Pro-focused Loader duties, the associate supports Pro customer relationships from arrival through order completion, assists with loading and staging, remains available in the Pro loading area, responds to loading requests, and helps maintain Pro Standards in the parking lot and under the Pro canopy. The associate may also support enrollment in MyLowe’s Pro Rewards and Pro Credit offerings and must complete required power equipment and spotter training.

For Garden Center Loader duties, the associate assists customers and associates with loading and orders, remains available in the Garden Center loading area, completes required power equipment and spotter training, supports accurate and safe fulfillment of large orders, and partners with the Garden Center Department Supervisor to ensure pickup orders are staged and ready. Additional duties may be assigned.

Requirements

• At least 6 months of experience using a computer, including inputting, accessing, modifying, or outputting information.
• At least 6 months of experience using common retail technology, such as smartphones and tablets.
• Ability to obtain sales-related licensure or registration as may be required by law.

Nice To Haves

• High school diploma or GED.
• At least 6 months of retail experience.
• At least 6 months of experience as a Loader at a home improvement or hardware retailer.
• At least 6 months of retail merchandising experience, including Zone Recovery, stocking, down stocking, facing/fronting product, pricing, maintaining signage, and housekeeping.
• At least 6 months of experience in any industry inspecting, carrying, loading, and unloading products or materials in or out of vehicles.

Responsibilities

• Provide SMART customer service in accordance with Lowe’s customer service policies, procedures, and programs.
• Help customers locate, select, carry, and load merchandise, and respond to customer and associate questions.
• Support checkout, fulfillment, and customer assistance needs throughout the store.
• Pull, stage, and prepare customer and contractor orders accurately and efficiently.
• Use power equipment and store technology safely and effectively to move, stage, and load merchandise.
• Maintain in-stock conditions by down stocking and replenishing merchandise as needed.
• Support large-order fulfillment while maintaining product quality and accuracy.
• Collect carts and maintain clean, organized, and safe work areas inside the store and in the parking lot.
• Identify and report safety hazards, theft, and security concerns to management and/or Asset Protection.
• Operate store equipment as needed for the assigned role and department, such as Zebra phones, telephones, paging systems, copiers, computers, CCTV surveillance systems, key cutters, panel saws, paint mixers, flooring cutters, and compactor balers.
• Communicate stock, special order merchandise, product features, application, warranty, and Lowe’s program information to customers; answer questions and provide project guidance when needed.
• Follow Lowe’s safety policies and procedures, including proper use of power equipment, spotters, and safety devices.
• Perform additional duties as assigned.
• For Pro Loader duties, support Pro customer relationships from arrival through order completion and proactively assist with loading, staging, and order fulfillment.
• Remain visible and available in the Pro loading area, including under the Pro canopy, and respond quickly to customer loading requests.
• Build relationships with repeat Pro customers and support enrollment in MyLowe’s Pro Rewards and Pro Credit offerings.
• Maintain Pro Standards in the parking lot and under the Pro canopy.
• Complete required power equipment and spotter training and load customer vehicles using appropriate techniques for order size, weight, and fulfillment needs.
• Ensure orders are loaded accurately while maintaining product quality and safety standards.
• For Garden Center Loader duties, assist customers and associates with loading products and completing orders in the Garden Center, and remain visible and available throughout the loading area.
• Support accurate, safe completion of large Garden Center orders and partner with the Garden Center Department Supervisor to ensure pickup orders are staged and ready.

Benefits

• Health, dental, and vision insurance.
• Life and disability insurance.
• Paid time off, including vacation, holidays, sick time, and volunteer time, based on role, tenure, and locality.
• Flexible spending and health savings accounts.
• 401(k) retirement account with company match.
• Employee Assistance Program with concierge and work/life services and no-cost counseling.
• Education support programs, including tuition assistance and trade skills scholarships.
• Business Travel Accident insurance.
• Maternity and parental leave.
• Adoption assistance.
• Lowe’s Associate Discount and broad discount platform.
• Other discretionary benefits based on eligibility, including annual bonuses, enrollment in Lowe’s Employee Stock Purchase Plan and/or deferred compensation plan, and grant awards.
• Learning and development opportunities.
• Wellness programs.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed