Load Planner (Supply Chain/Logistics)

Penske•Gainesville, GA

84d

About The Position

Load Planners coordinate freight movement processes and functions, along with customer service. They process customer orders, plan and optimize shipments into loads using a Transportation Manager System, tender freight to third-party carriers, update shipment information in the system, and respond to internal and external customer inquiries. They provide management and customers with shipment visibility through tracking, process oversight, auditing, research, and troubleshooting operational issues. The role includes building loads, securing carrier coverage, setting appointments, monitoring and resolving MCP email messages, identifying opportunities to improve shipping performance, supporting assigned accounts, handling call-center and shared-email responsibilities, recovering customer loads, and completing daily logs and trackers. Planners also provide detailed instructions to customers and associates on other shifts by phone and email, and may perform other tasks assigned by a supervisor.

Requirements

High school diploma or equivalent.
Strong attention to detail, accuracy, and sense of urgency.
Strong written and verbal communication skills.
Ability to learn and regularly operate various computer systems across different platforms.
Ability to develop and maintain professional working relationships with customers and Penske associates.
Ability to use critical thinking to analyze information, communicate appropriately, make decisions within the framework of standard operating procedures, solve problems, evaluate results, and determine whether further action is needed.
Ability to work first, second, and third shifts as needed, with scheduling flexibility.
Regular, predictable, full attendance.
Willingness to travel as necessary, work the required schedule and at the required location, complete a Penske employment application, and submit to a background investigation and drug screening.

Nice To Haves

Bachelor's degree in Business or Supply Chain Management.
One or more years of experience in Transportation or Supply Chain.
A “Plus One” mentality, looking for additional ways to add value and go beyond expectations.

Responsibilities

Build loads by adding shipments, rating loads, securing carrier coverage, and setting appointments.
Monitor and resolve MCP email messages.
Identify shipping opportunities to improve performance, including truckload multi-stops and consolidated shipments.
Provide excellent customer service to assigned accounts.
Handle call-center and shared-email-box responsibilities.
Provide shipment visibility to management and customers through tracking, process oversight, auditing, load-exception investigation, research, and troubleshooting.
Recover customer loads.
Complete daily logs and trackers.
Provide detailed instructions by phone and email to customers and associates from other shifts.
Perform other projects and tasks as assigned by a supervisor.