Load Planner (Supply Chain/Logistics)

Penske•Beachwood, OH

10d

About The Position

Load Planners coordinate freight movement and customer service. They process customer orders; plan and optimize shipments into loads using a Transportation Manager System; tender freight to third-party carriers; update shipment information; and respond to internal and external customer inquiries. They provide shipment and process visibility to management and customers through tracking, oversight, auditing, research, and troubleshooting operational issues or functions. The role includes load building, securing carrier coverage, setting appointments, resolving email messages, identifying opportunities to improve shipment performance, supporting assigned accounts, managing call-center and shared-email responsibilities, recovering customer loads, and maintaining daily logs and trackers. Planners also provide instructions to customers and associates on other shifts by phone and email, and may undertake other projects assigned by a supervisor. Scheduling flexibility is required, including the ability to work first, second, and third shifts as needed.

Requirements

High school diploma or equivalent required.
Strong attention to detail, accuracy, and sense of urgency.
Strong written and verbal communication skills.
Ability to learn and regularly operate various computer systems across different platforms.
Ability to develop and maintain professional working relationships with customers and Penske associates.
Ability to analyze information, communicate appropriately, make decisions within standard operating procedures, solve problems, evaluate results, and determine whether further action is needed.
Ability to work first, second, and third shifts as needed; scheduling flexibility is required.
Regular, predictable, full attendance is an essential function of the job.
Willingness to travel as necessary, work the required schedule and at the specified location, complete a Penske employment application, submit to a background investigation, and undergo drug screening.
Ability to read, communicate verbally and/or in writing, remember and analyze information, and understand instructions or guidelines.
Ability to occasionally lift and/or move up to 25 pounds (12 kg).
Ability to meet the physical requirements, which may include standing, walking, sitting, using hands to touch, handle, and feel, and reaching with hands and arms.
Required vision abilities include close vision, distance vision, peripheral vision, depth perception, and ability to adjust focus.

Nice To Haves

Bachelor's degree in Business or Supply Chain Management preferred.
One or more years of experience in Transportation/Supply Chain preferred.
A “Plus One” mentality: seeking additional ways to add value and go beyond expected duties.

Responsibilities

Build loads by adding shipments, rating loads, securing carrier coverage, and setting appointments.
Monitor and resolve MCP email messages.
Identify opportunities to improve shipping performance, including truckload multi-stops and consolidated shipments.
Provide excellent customer service to assigned accounts.
Handle call-center and shared-email-box responsibilities.
Track shipments; provide process oversight; audit loads; investigate exceptions; and research and troubleshoot operational issues or functions.
Recover customer loads.
Complete daily logs and trackers.
Provide detailed instructions to customers and associates on other shifts by phone and email.
Complete other projects and tasks as assigned by the supervisor.