Load Planner (Supply Chain/Logistics)

Penske•CT, CT

12d•$50,100 - $63,900

About The Position

Load Planners coordinate freight movement and customer service processes. They process customer orders, plan and optimize shipments into loads using a Transportation Manager System, tender freight to third-party carriers, update shipment information in the system, and respond to internal and external customer inquiries. The role also provides shipment visibility to management and customers through tracking, process oversight, auditing, research, and troubleshooting operational issues.

Requirements

High school diploma or equivalent.
Strong attention to detail, accuracy, and sense of urgency.
Strong written and verbal communication skills.
Ability to learn and regularly operate various computer systems across different platforms.
Ability to develop and maintain professional working relationships with customers and Penske associates.
Ability to use critical thinking to analyze information, communicate appropriately, make decisions within the framework of standard operating procedures, solve problems, evaluate results, and determine whether further action is needed.
Ability to work first, second, and third shifts as needed; scheduling flexibility is required.
Regular, predictable, full attendance is an essential function of the job.
Willingness to travel as necessary, work the required schedule and at the required location, complete a Penske employment application, and undergo a background investigation and drug screening.

Nice To Haves

Bachelor's degree in Business or Supply Chain Management preferred.
One or more years of experience in Transportation or Supply Chain preferred.
A “Plus One” mentality: looking for additional ways to add value and going beyond expectations.

Responsibilities

Build loads by adding shipments, rating loads, securing carrier coverage, and setting appointments.
Monitor and resolve MCP email messages.
Identify shipping opportunities to improve performance, including truckload multi-stops and consolidated shipments.
Provide customer service to assigned accounts.
Handle call-center duties and shared email-box responsibilities.
Track shipments and provide visibility to management and customers through process oversight, auditing, load-exception investigation, research, and troubleshooting.
Recover customer loads.
Complete daily logs and trackers.
Provide detailed instructions to customers and associates on other shifts by phone and email.
Perform other projects and tasks as assigned by the supervisor.