Load Planner (Supply Chain/Logistics)

Penske•Beachwood, OH

75d

About The Position

Load Planners coordinate freight movement processes and customer service. They process customer orders, plan and optimize shipments into loads using a Transportation Manager System, tender freight to third-party carriers, keep the system updated with current shipment information, and respond to internal and external customer inquiries. They provide management and customers with shipment visibility through tracking, process oversight, auditing, researching, and troubleshooting operational issues or functions.

Requirements

High school diploma or equivalent.
Strong attention to detail, accuracy, and sense of urgency.
Strong written and verbal communication skills.
Ability to learn and regularly operate various computer systems across different platforms.
Ability to develop and maintain professional working relationships with customers and Penske associates.
Ability to use critical thinking to analyze information, communicate appropriately, make decisions within the framework of standard operating procedures, solve problems, evaluate results, and determine whether further action is needed.
Ability to work first, second, and third shifts as needed, with scheduling flexibility.
Regular, predictable, full attendance is an essential function of the job.
Willingness to travel as necessary, work the required schedule and at the specified location, complete a Penske employment application, undergo a background investigation covering past employment, education, and criminal history, and submit to drug screening.
Ability to read, communicate verbally and/or in writing, remember and analyze information, and understand instructions or guidelines.
Ability to stand, walk, and sit; frequently use hands to touch, handle, and feel; reach with hands and arms; and occasionally lift and/or move up to 25 pounds (12 kilograms).
Close vision, distance vision, peripheral vision, depth perception, and ability to adjust focus.

Nice To Haves

Bachelor's degree in Business or Supply Chain Management.
One or more years of experience in Transportation or Supply Chain.
A “Plus One” mentality, seeking additional ways to add value and go beyond expectations.

Responsibilities

Build loads by adding shipments, rating loads, securing carrier coverage, and setting appointments.
Monitor and resolve MCP email messages.
Identify shipping opportunities to improve performance, such as truckload multi-stops and consolidated shipments.
Provide excellent customer service to assigned accounts.
Handle call-center duties and shared email-box responsibilities.
Provide shipment visibility to management and customers through tracking, process oversight, auditing, load-exception investigation, research, and troubleshooting.
Recover customer loads.
Complete daily logs and trackers.
Provide detailed instructions by phone and email to customers and associates from other shifts.
Perform other projects and tasks as assigned by the supervisor.