Load Planner (Supply Chain/Logistics)

Penske•Beachwood, OH

41d

About The Position

Load Planners coordinate freight movement processes and customer service. They process customer orders, plan and optimize shipments into loads using a Transportation Manager System, tender freight to third-party carriers, update shipment information in the system, and respond to internal and external customer inquiries. They provide visibility to management and customers through shipment tracking, process oversight, auditing, research, and troubleshooting operational issues.

Requirements

High school diploma or equivalent.
Strong attention to detail, accuracy, and sense of urgency.
Strong written and verbal communication skills.
Ability to learn and regularly operate various computer systems across different platforms.
Ability to develop and maintain professional working relationships with customers and Penske associates.
Ability to use critical thinking to analyze information, communicate appropriately, make decisions within the framework of standard operating procedures, solve problems, evaluate results, and determine whether further action is needed.
Ability to work first, second, and third shifts as needed, with scheduling flexibility.
Regular, predictable, full attendance is an essential function of the job.
Willingness to travel as necessary, work the required schedule and at the required location, complete a Penske employment application, undergo a background investigation (including past employment, education, and criminal history), and submit to drug screening.

Nice To Haves

Bachelor's degree in Business or Supply Chain Management.
One or more years of experience in Transportation or Supply Chain.
A “Plus One” mentality: looking for additional ways to add value and going above and beyond expectations.

Responsibilities

Build loads by adding shipments, rating loads, securing carrier coverage, and setting appointments.
Monitor and resolve MCP email messages.
Identify opportunities to improve shipping performance, including truckload multi-stops and consolidated shipments.
Provide excellent customer service to assigned accounts.
Handle call center responsibilities and shared email box duties.
Track shipments and provide visibility to management and customers through process oversight, auditing, load exception investigation, research, and troubleshooting.
Recover customer loads.
Complete daily logs and trackers.
Provide detailed instructions to customers and associates on other shifts by phone and email.
Complete other projects and tasks as assigned by the supervisor.